Omega Trailcharger is not pumping air

Give Todd the compressor guru a call.

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Omega Trailcharger is not pumping air, I purchased it on this forum, and the unit will turn on, water is flowing but it's not pumping air does anybody have the tech support information they can provide so I can contact the company?
Thank you
turn the compressor on with the blead valve open after it pumps a minute or so close the blead valve , never start this compressor under pressure .