"CHUCK"Traditionally, most of the big manufacturers of everything from to refrigerators to washers and dryers have had their own warranty service centers, rather than trust their dealers to do the warranty service and repairs for them.
I believe a creative genius like Mr. Axelsson and a good businessman like Johan who is the President of his company, made a very wise decision to open their own warranty service center in the country that is responsible for 85% of their product sales. If they ever decide to sell their products directly to the public and cut out the middleman dealers entirely, they will be able to lower the price for their products and yet make far greater profits from the sale of those products.
I think we were all hoping we would be able to purchase FX products directly from the new facility in North Carolina, and have any necessary repairs done in a timely fashion. I do know we are all hoping that someone will at least answer the phone and not leave us on hold forever, and then make us feel like they are doing us a big favor to talk to us. I suppose calling a dealer to spend $1500.00 to $2000.00 on a product they sell doesn't rate an answer right away if you are only calling to buy a pellet gun.
So Mr. Axelsson, on behalf of every FX Airgunner in the United States of America, I am asking you to stop selling your wonderful products through dealers and instead sell directly to us the public. We would appreciate being able to purchase your products for a little less money if possible, but what we would really like is for you to hire someone to answer the phone when we call. And I think I can speak for every FX airgun owner when I say a heartfelt thank you for opening your new warranty service center in North Carolina, and especially for hiring our beloved Ernest Rowe to run the service/repair/parts department there.
Kind regards, Chuck
Med vänliga hälsningar