Holy guacamole- The Pellet Shop customer service is amazing! I didn't even buy the air rifle from him but a buddy bought one from them & couldn't stop talking how great this place is. So I mailed my air rifle to them & explained what was going on. Turns out the DonnyFl probably wasn't tightened enough so after a shot or two it came loose & the bullet caused some damage since it wasn't on straight anymore. He replaced the barrel, shipped it back to me, refused to let me even pay for the shipping & spent a long time on the phone with me. Amazing!!!!