Problem with elevation turret, brand new Athlon Ares

Hi all. I just received a brand new Athlon Ares ETR 3-18x50. It was purchased along with a bel ghost. The shop set it up and zeroed at 20 yards. When the shipment arrived to me it was shooting about 3’ low from point of aim at 30 yards. Pressure is showing ok. The fps from my chrono match their sheet. I attempted to adjust the elevation turret to zero the scope thinking maybe it got jarred in shipping. I for the life of me can’t get the elevation turret to turn. The windage turret turns smooth and crisp with ease.

Does anyone have any suggestions on what I may be doing wrong with the elevation turret? I also called the supplier and walked through a couple steps with no success. They suggested calling Athlon Monday when they open, but I was hoping someone here may have ran into a similar issue before and have advice for me.
 
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Hi all. I just received a brand new Athlon Ares ETR 3-18x50. It was purchased along with a bel ghost. The shop set it up and zeroed at 20 yards. When the shipment arrived to me it was shooting about 3’ low from point of aim at 30 yards. Pressure is showing ok. The fps from my chrono match their sheet. I attempted to adjust the elevation turret to zero the scope thinking maybe it got jarred in shipping. I for the life of me can’t get the elevation turret to turn. The windage turret turns smooth and crisp with ease.

Does anyone have any suggestions on what I may be doing wrong with the elevation turret? I also called the supplier and walked through a couple steps with no success. They suggested calling Athlon Monday when they open, but I was hoping someone here may have ran into a similar issue before and have advice for me.
If it’s just one direction, my first guess would be the zero stop. Either way, I’d remove the turret cap and loosen the set screws holding the stop. And then try turning it.
 
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If it’s just one direction, my first guess would be the zero stop. Either way, I’d remove the turret cap and loosen the set screws holding the stop. And then try turning it.
You’re onto something. I took the zero stop screw out. Didn’t make a difference, but noticed the 3 other Allen screws on the same piece. Loosened those and rotated the ring a bit. Retightened and it moves some now, but not smooth. It feels like it binds again after 6 or 7 clicks in either direction.