Pyramid dropped the ball...

[Chief Ten-Beers]

So Tuesday I placed My Order at MidDay. The Guy on the phone said I would receive it today. So Yesterday late afternoon, I had still not gotten a Shipping notice. The Gal wrote back and said I should get a delivery notice this morning, Nope! I got a Notice saying "Your Order has been shipped"! So I checked the Tracking. UPS doesn't even have the package yet. So despite ordering early before the weekend, I may not get it until Tuesday with Monday being a Holiday. It is so Disappointing to see such non-reliable service.
Rant over.

 

[BABz58]

Easy mistake on their end.

 

[Septicdeath]

The delivery service probably has not picked up the package yet. The tracking number has been generated and so it will say it was shipped even if they haven't picked it up

 

[Chief Ten-Beers]

It does not take 2 1/2 days to package 4 items.

 

[Hateful McNasty]

I got that once then told the gun was discounted and no longer in stock and I should select a different gun ..lol

Lol .. your kidding right ..lol.. p.a ..lol

 

[Frank in Fairfield]

Chief,
You are the only customer the PA shipping department has to deal with.
First come, first served.
It could very easily take four or five days to pack and ship an order.

 

[Chief Ten-Beers]

Never happened before so...... But Halloween is right around the corner, Maybe I will get it in time for that?

 

[Chief Ten-Beers]

This lie makes me angry every time. A item has not shipped until it has left the building. Everything else is a BLATANT lie!

Exactly. Don't Promise what you can't deliver.;

 

[Bedrock Bob]

I made the first $5000 order from Pyramid for the Pellet Union a few days ago. I'm sure they are busy with our order and will get to yours as soon as they can.

Deep discounts when you buy in bulk...

 

[Chief Ten-Beers]

When you get your Email saying that it will be delivered in 2 Days, don't believe them.

 

[Hateful McNasty]

Maybe if you added some hot sauce and a e bike and some tampons also energy bars and powders in your air gun order it may of got out faster ..

Air gun is not there first priority anymore ..

 

[Bedrock Bob]

You guys are just a ray of freaking sunshine today aren't you?

I just got a UPS confirmation. It will be here Friday. Ordered it Sunday. There is no reason for an order to take that long!

I'm furious!

They are all evil lying shysters that feast on the tears of their customers I tell you....

 

[Dog]

My last order was much the same. the issue was WHICH warehouse rifle was shipped from. You would think tracking and when item was actually shipped would match? Ha! Anyone one want to talka bout amazon two day shipping?

 

[Sawney Bean]

Lately it seems that when I order from Pyramyd I initially get an expected delivery date about 4 days out, then within 1 to 2 days it gets revised to maybe two days later than the original date. I've had that happen 3 or 4 times now.

 

[MrP]

I agree they should configure their systems to NOT notify you when the label has been created, and to wait for the first physical scan. Now the question is, which generates more customer service headache - people calling to ask why they haven't been notified about tracking number while they wait for their package to be picked up and scanned by a driver, or people calling to complain their box isn't moving because were given the tracking number too early?

 

[Chief Ten-Beers]

They could always put a "Disclaimer" for Shipping. Have it Read: You will get UPS 2 day Delivery! Once We finally get around to Boxing it up and Shipping it.

 

[Bedrock Bob]

I agree they should configure their systems to NOT notify you when the label has been created, and to wait for the first physical scan. Now the question is, which generates more customer service headache - people calling to ask why they haven't been notified about tracking number while they wait for their package to be picked up and scanned by a driver, or people calling to complain their box isn't moving because were given the tracking number too early?

I think this is the crux of the matter.

I wonder how much a tin of pellets would cost if they didn't have to deal with all of that?

What do we buy in a tin of pellets?

Pellets and promises. And a separate staff to handle them both.

I'd much rather wait for the pellets and not have to pay for the promises.

They should give guys an extra 10% who were willing to wait 10 days before they started griping about it on the internet.

I'd give a guy a tin of crosmans to keep from having to listen to him gripe about it on the internet.

Sadly we pay for the pellets, the promises and the pissing about it. That's just business in today's world.

 

[PEP3]

They’re focused on archery season now, us airgun guys are on the back burner.

 

[Chief Ten-Beers]

Same as when you purchase Merchandise along with Pellets? If Lying to a Customer is "just business" then it needs to change.

 

[Bedrock Bob]

Same as when you purchase Merchandise along with Pellets? If Lying to a Customer is "just business" then it needs to change.

Lying is never "just business". Falling short of customer expectations is.

It wasn't a lie. It was the best estimate the employee could give you given the info they had at the time. A delivery date is a prediction. Not a promise. The future is difficult to predict.

The person that "lied" to you was representing an organization. All organizations have challenges. Sometimes things dont go right. A customer certainly has the right to be disappointed.

The same person that "lied" on behalf of the company will also issue you a refund and/or a sincere apology. That's their job.

A lie to me is a concious untruth. Someone telling you one thing knowing it is false. This just isn't it. It's just a pellet order that took to long for you to get.