Pyramyd's pellet shipping not good this time around!

[T3PRanch]

I just received an order of 16 tins of JSB King Heavy MKII and 9 are damaged. This is because Pyramyd did not place a piece of cardboard between each tin and the next leaving the entire column of cans to slide and impact each other within the foam packing! They started this the last time I ordered about a year ago! Saving a few pieces of cardboard at the cost of most of the order being damaged! I will not be ordering more till they can assure me that this issue is resolved!

Damage is top and bottom of all cans. They will not even stack safely.

Update 20 May 2019:

Erika from Pyramyd contacted me this Morning via e-mail and is replacing the damaged tins. She ask how they were packed and I provided to her a brief synopsis of this thread and explained that the packaging was not consistent from order to order and suggested some packaging improvements. Hopefully with this input they will establish a methodology and consistency to their packaging that will result in zero shipping damage to pellets for all customers going forward.

Erika has replied and is passing the contents of our communications to the shipping manager for review.

It is certainly a joy to be able to work directly with a vendor to make improvements that can be good for all customers.

 

[Tweeter]

I buy all my ammo from Trenier's now. Each tin gets individually wrapped very well so no shipping damage.

 

[sonny]

just ordered 12 cans a couple weeks ago and they arrived same as always packed very well....Who knows???

 

[Ranchibi]

I recently received a large order and they were packed with cardboard in between as usual...maybe a newbie packed yours? If pellets were damaged, contact them and they will make it right.

 

[bandg]

just ordered 12 cans a couple weeks ago and they arrived same as always packed very well....Who knows???

Same with my last order a few weeks back-well packed as always. Simple error by one person?

 

[JCD]

I've never had cardboard between EACH tin. Packed in groups of 5 for many years. The dented tins in your pic may not equate to damaged pellets. The only time I've not had 'full padding" are time times I've order a case.

 

[T3PRanch]

2nd time in a row for me. That is why it got posted this time. Either way someone in shipping needs to address the issue especially since I had contacted them about it the last time it happened (and this time as well but it will be Monday before they are at work again). Quite frankly I don't feel like sorting through 9 tins of "premium" pellets looking for damage. If I wanted damaged I would have ordered from Amazon!

 

[bandg]

Possibly new employee in shipping. I bet they will handle it but the notification is good.

 

[likkitysplyt]

Perfect order last week of 24 tins … all the cut out Styrofoam and cardboard in place … methinks we are looking at a noob in shipping.

 

[Mike_Lenardon]

Guess I'm a lucky old.fart. I live about an hour away from Precision Airguns. I buy just about every thing from Jim and Nancy. Never a dinged tin or damaged merchandise. The only bad thing is that I end up spending 1500.00 maybe more every time I go.

 

[T3PRanch]

I have updated the title and original post with new information. Please review it.