An air rifle should function and shoot with no leaks out of the box as advertised. And it should hold POI without having to handle it like a carton of fragile eggs.
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The cheaper the product’s the more likely you will have to improve themWhen purchasing new airguns or support equipment, is it reasonable to expect customers to pay MSRP (or a slightly discounted sale price) and have to alter products to get said products’ performance to an acceptable or optimal level to the consumer? I’m not talking about tuning airguns. I’m talking about new airguns, SCBA tanks, regulators, compressors, moderators, etc out of the box.
Edit: These are subjective terms, so allow me to clarify for added context.
“Acceptable” meaning to your expectations. “Optimal” meaning does the performance meet or exceed the manufacturer’s description of the product’s capabilities or performance?
so true I heard this story many times and lived it 1 timeI guess I'm too much of a realist to think that anything made by man will satisfy everyone all the time.
Its been some years now but I was the buyer of a 5 axis CNC lathe/mill and I still needed to fly in a support guy from Korea to tweak the machine after it was installed. That machine was a cool $2M.
I only whine when there are *known defects that the company wont take care of and they blame the end user for the issue.
(*you know I'm talking to you TW!)
@JimD Is this a new gun you’re talking about?I did not find it reasonable when my new Caiman X arrived with a trigger worse than my much less expensive airguns and a regulator that stopped working due to bad assembly. BUT I elected to fix it myself even though that seemed to annoy Utah airguns. They did help, however, with how to disassemble the gun. I just do not like anybody spending what it costs to ship an airgun nor do I want to wait to get it back. With simple adjustment the trigger is better than my other airguns and the regulator works well.
I had the option to send it back which was nice but that doesn't really make up for sending it to me in lousy shape.
There’s nothing worse than when you decide to step only to get kicked in the nads. In late 2015 or early 2016 I decided to step up from my $899 BSA to a $2k Impact. Almost went batty because I never had one problem with previous PCP’s. Didn’t tolerate it, just finally sold it. Eventually it became common to accept issues with new guns and I got groomed into it just like everyone else thanks to YouTube Gunsmithing University. But a friend slapped some sense back into me. No toy is so exciting to not leave my grasp until it’s functional moving forward. If we all think this way and they have as many guns coming back as they are shipping out, I promise you, things will change.Yes. Brand new. Works great now but first week was a bit rough.
I'm of a similar opinion. Although several shops charge restocking fees, I figure that some make a decent amount of their money back on garbage guns due to returns and resale. I could be wrong here, BUT I do know of some business owners or designers that stand behind their products. I was in contact with one recently. He seems sincere in wanting me to use and enjoy the product that he created. The man offered me a money back guarantee and offered to work with me on some solutions to unique issues that I may encounter. I enjoy doing business with people like that. I hadn't even thought of returning anything. I only asked questions to be sure that I had enough information to proceed without tearing something up before using my items. He seemed happy to field my questions. I love doing business with folks like that. No fluff or incentivized endorsements - just a useful product(s) and good prompt service backed by a confident designer and business owner.There’s nothing worse than when you decide to step only to get kicked in the nads. In late 2015 or early 2016 I decided to step up from my $899 BSA to a $2k Impact. Almost went batty because I never had one problem with previous PCP’s. Didn’t tolerate it, just finally sold it. Eventually it became common to accept issues with new guns and I got groomed into it just like everyone else thanks to YouTube Gunsmithing University. But a friend slapped some sense back into me. No toy is so exciting to not leave my grasp until it’s functional moving forward. If we all think this way and they have as many guns coming back as they are shipping out, I promise you, things will change.
@Frozenspyder When it may be easier to fix yourself, do you find that an acceptable minor inconvenience or do you still consider it unacceptable? Where do you draw the line? At the purchase price? The magnitude of the solution to the problem?I expect a new gun to live up to the manufacturer's claims out of the box. If I want more out of it, then that's entirely on me. If a product doesn't do what the manufacturer says it will, I would expect them to fix it. However, sometimes a product will slip past QC. Then it may be easier to fix it myself than send it back. But that's something to be determined on a case by case basis.
That's a good question. If I'm being completely honest, it really depends on the level of frustration.@Frozenspyder When it may be easier to fix yourself, do you find that an acceptable minor inconvenience or do you still consider it unacceptable? Where do you draw the line? At the purchase price? The magnitude of the solution to the problem?
Sorry, but I disagree.I don’t believe it’s right after spending $2K+ to have to spend hundreds of dollars to make the rifle accurate and user friendly. Hear that FX? All of your Impacts and Mavericks should come with a lower rail extension and stiff backbone.