Review of Tony at Talon Airguns - And Airgun Technologies. Revised

[ChefSparrowRagazzi]

Timeline:

• November 29, 2024. I called and spoke with Tony about the Uragan 2 King. I was informed that he did have the gun, so at that point, I gave him a 500.00 deposit by phone. I was given no type of receipt.
• December 2, 2024 – I sent the balance of 1500.00 to Tony via Paypal. This paid the transaction off. In hindsight I realize that I should have asked Tony to send me a PayPal invoice instead of just sending him money. There was no itemized receipt or confirmation sent by Tony.
• December 4, 2024 , or there about, I tried contacting Tony about an approximation of when the gun would be shipped. I did not get a response.
• December 6, 2024, I tried to call Tony again and he did not answer. I grew impatient, I was tired of the rough house treatment, so I sent a text message stating that if the gun was not shipped THAT DAY with a tracking number, to void the sale and issue an immediate refund. 20 minutes later Tony returned my call and said “What's your problem bla bla bla”. I replied “I don't have a problem, I want a gun. It’s been paid for”. Tony asked if I still wanted the gun? I told him yes. I want the gun IF you ship the gun today WITH a tracking number. Tony replied “OK”, then hung up on me.
• December 10, 2024, I received the gun. There was no receipt, no soft case, and I did not see the moderator. It was then that I blew my stack. I made a call to Tony whom I knew would not answer his phone. So, I left him a nasty message telling him exactly what I thought of him. I was not nice, or pleasant about it.
• Later I found the moderator buried under some of the packing, so that’s on me. But the work mat was still missing.
• I received the work mat a few days after the nasty message, there was still no receipt, and I learned that this gun did not come with a soft case.
• Fast forward to February 2025 and the airgun developed a severe leak. I made numerous attempts to contact Tony about warranty work. They all went unanswered. Then to my surprise a Uragan valve appeared in my mailbox.
• I contacted Airgun Technologies and they were utterly useless. They offered nothing. They apologized for Tony. And that was the end of them.
• I reached out to Derrick Wall, who is a well-respected AGT gunsmith. He agreed to fix my Uragan.
• This is where the story takes another stressful turn because I sent my Uragan to Derrick via USPS and they lost my package! And I had no proof of purchase to file a claim.
• I called Talon Airguns several times attempting to get a proper receipt, each was ignored.
• I asked Derrick to call Talon Airguns on my behalf to get a proper receipt, he was also ignored.
• I had to hire an attorney, and it took them 3 attempts to get the proper itemized (and dated) receipt from Talon Airguns.
• I used the receipt to file an insurance claim with USPS. Miraculously, as soon as the claim was filed the gun mysteriously appeared in tracking. It had never left their facility.
• Several days later, the Team of Derrick Wall, Jerry Pennington and Gail Phillips received the gun. It had a bent valve in it which was causing the problem. These outstanding men determined the problem within an hour. Repaired the problem and they did the tune on the gun. The gun is now performing flawlessly. I cannot thank Derrick and crew enough!
• At the end of the day it cost me 108.00 in shipping costs, that should have been paid for "under warranty" by Talon Airguns.

In summary: ALL of the Horror Stories you've heard about Tony at Talon Airguns AND Airgun Technologies horrible customer support are 100% accurate. I cannot recommend them in good faith to anyone. In fact, I strongly suggest you avoid them at all costs.