I had read Ray's terrible experience with ST valves. I still took a chance as it seemed that most of the issues that people experienced were able to be corrected by the end user. I am not happy about having issues myself, however I just had the same repair/issue with a less expensive bottle valve also. At this price point, letting a valve that hasn't been properly quality controlled is unacceptable. No doubt.
In my case I did not see a product that I wanted to spend money on, save the new Scandanavian Arms that wasn't available here, yet.
It's like a BMW, when it works it's great....
Unlike a BMW it seems it is just a few tweaks to get the valve to work.
I don't disagree with the sentiment that ANY product at the price points we are paying for "quality" PCP items should be top notch. Sadly, many of those very items are designed here in the US by some really competent people, then outsourced to places like China or Malaysia or Taiwan to produce because it is so much cheaper. And that's how we get the sometimes lower, and certainly inconsistent quality. As long as a company stands behind their product with good customer support, it should only be a minor inconvenience for us, and they will remain in business. But let the customer service aspect suffer, or be non-existent, and the free market will dictate that said company won't remain in business very long.
I have only asked Broncato one question, and he replied to me in a reasonable time frame with an answer. I have asked the folks at Saber Tactical/DonnyFL many questions, both via email and phone, and have always received a prompt reply (phones are answered immediately, email may take a few hours or next day, depending on when it is sent). That's why I am surprised to hear the above.
That being said, perhaps Ray was dealing with them at a time prior to mine when they weren't as supportive, and he got the short end of the proverbial customer support stick. And then you have
@AlanMcD's experience. Hit a brick wall but kept chipping away until he got what he needed, which SHOULD have been about 100 times easier than it was for him. Businesses have got to pay attention to their customers, especially when so few cater to so many, and the many have a forum such as this to compare notes.
As to your analogy of a BMW, it's a perfect summation of why I owned a BMW when I lived in Germany, but I have never owned one living here in the US.