So a company with lots of problems with their gauges decided to take the ability to reset their new generation of gauges which also seems to have lots of issues.. Seems pretty smart.. Be like welding the hood closed on a hyundai.
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FX Sekhmemt 2nd Gen 28mm Gauge problem
- Thread starter Milf Dots
- Start date
For the cost of their gauges and the lack of customer support, I choose to avoid them. Of the 3 original gen 1's I purchased a couple years ago, only one is still working. Shortly after a year, the battery took a dump on one and the other leaked air out of one of the charging port pins. Sekhmet's response was I could buy more.
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Hey guys, this is Nicole, the new head of customer support at Sekhmet. I'm looking forward to enhancing our services and here to address all your concerns.
If you're having trouble with the battery display getting stuck on your 28mm Pro, pls empty the battery and recharge it. That should fix the issue. But if it doesn't, feel free to reach out to us via email ([email protected]) for a free replacement. We got 2-year-warranty for the new gauge.
Of course, if any your gen-1 gauges have problems, pls contact me also.
Previously it's our fault of defective gauges & poor customer service, and we take that on board. We've revamped our customer support team and promise to respond to all queries within 24 hours.
We understand how significant your trust is, and we genuinely appreciate your patronage. I'll also be frequently checking into these forums to follow up, so if you have any issues, don't hesitate to get in touch.
If you're having trouble with the battery display getting stuck on your 28mm Pro, pls empty the battery and recharge it. That should fix the issue. But if it doesn't, feel free to reach out to us via email ([email protected]) for a free replacement. We got 2-year-warranty for the new gauge.
Of course, if any your gen-1 gauges have problems, pls contact me also.
Previously it's our fault of defective gauges & poor customer service, and we take that on board. We've revamped our customer support team and promise to respond to all queries within 24 hours.
We understand how significant your trust is, and we genuinely appreciate your patronage. I'll also be frequently checking into these forums to follow up, so if you have any issues, don't hesitate to get in touch.
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You're welcome. Hope your gauge works fine now, if the re-start failed, pls do not hesitate to contact.
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This is great news. Thanks for reaching out here. I have had nothing but great luck from my gauges. That said, they are all gen1. I have not made any purchases of the small ones or the gen2 due to the fact of issues noted and lack of support.
I look forward to seeing how your addition to the company improves other’s experiences.
Thank you very much for reaching out here!
Dave
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Hi Dave, very glad your Gen1 still strong enough
We've just launched Gen2 28mm Pro & plan to launch improved 25mm standard later this year also. Improvements of every aspects, 1.5 x longer battery(one charge last 90 days), Psi/ bar conversion, magnetic charging, 60 Mpa high-pressure seal system, more stable software, eco-friendly packaging, new looking...
Also quick response of customer service & 2 year warranty.
Hope you may try the Gen2 or small gauges someday, let's see how we do!
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Hi, your website shows all gauges as out of stock. Do you expect inventory anytime soon?Hi Dave, very glad your Gen1 still strong enough
We've just launched Gen2 28mm Pro & plan to launch improved 25mm standard later this year also. Improvements of every aspects, 1.5 x longer battery(one charge last 90 days), Psi/ bar conversion, magnetic charging, 60 Mpa high-pressure seal system, more stable software, eco-friendly packaging, new looking...
Also quick response of customer service & 2 year warranty.
Hope you may try the Gen2 or small gauges someday, let's see how we do!
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Sorry, the answer now is NO, only time works... But I've forwarded the bug to our R&D team, we must solve this problem later.
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Ray? big thanks for contacting us by email & giving us another chance for the replacement. Hope you may receive it very quickly & enjoy it
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Thanks for you kind words (& everyone here) hopefully through longer time we can earn higher score, like everyday 1 plus ? hahaha
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