Hello everyone,
This is Nicole and I am the Head of the Customer Support at Sekhmet. We've listened to your feedback and first and foremost, I would like to sincerely apologize for any inconvenience caused by our previous product issues and lack of sufficient customer support.
I've created this thread as a place for you to reach us directly regarding any product issues or suggestions. Feel free to leave comments below, or send me a private message if you prefer. You can also send us an email for more extensive help: [email protected]
We have a solution in place now for owners of defective 25mm & 28mm Pro models. We will be offering replacement units of 2nd-generation 28mm Pro for these customers. Updates you can check this for reference: https://www.sekhmetonline.com/products/pcp-airgun-digital-pressure-gauge
For users with 25mm standard models, we're working on an upgraded version, expected to arrive in October( latest in Nov). This upgraded model will include features like an automated wake-up function. Once available, we will happily replace your current defective model with the upgraded one.
Thank you for your continued support and patience as we work to make things right. Your satisfaction remains our top priority.
Best Regards,
Nicole Rae
Chief Operating Officer
SEKHMET Airgun Accessories
Ori Design INC.
www.sekhmetonline.com
This is Nicole and I am the Head of the Customer Support at Sekhmet. We've listened to your feedback and first and foremost, I would like to sincerely apologize for any inconvenience caused by our previous product issues and lack of sufficient customer support.
I've created this thread as a place for you to reach us directly regarding any product issues or suggestions. Feel free to leave comments below, or send me a private message if you prefer. You can also send us an email for more extensive help: [email protected]
We have a solution in place now for owners of defective 25mm & 28mm Pro models. We will be offering replacement units of 2nd-generation 28mm Pro for these customers. Updates you can check this for reference: https://www.sekhmetonline.com/products/pcp-airgun-digital-pressure-gauge
For users with 25mm standard models, we're working on an upgraded version, expected to arrive in October( latest in Nov). This upgraded model will include features like an automated wake-up function. Once available, we will happily replace your current defective model with the upgraded one.
Thank you for your continued support and patience as we work to make things right. Your satisfaction remains our top priority.
Best Regards,
Nicole Rae
Chief Operating Officer
SEKHMET Airgun Accessories
Ori Design INC.
www.sekhmetonline.com