Update. After the 2nd communication I received a response. I guess there was a misunderstanding of my first message.
I received the email from [email protected]
Great company once everything was cleared up
I ordered a Sarissa High Flow and changed my plans after it was sent. I felt comfortable because of the return policy. They have a no-reply email, and nothing in the email how to contact them. On the website they don’t list an email or phone number, just a website based message service. I did that on the day it was delivered and have not received a response, or an email confirming my message was sent. It’s been a complete week since I sent that. I will send another today.
Does anyone know a way of contacting them?
If I can’t get them it will be in classifieds at a later date haha. On a side note, the quality is fantastic.
Returns
Returns of new items must be made within 30 days, and items must be in new-in-packaging condition.
Returns made after 30 days are conditional and will be evaluated by occurrence.
If the item is unused and still in new-in-packaging condition the buyer may receive a full refund (no restocking fee) on production items. (This does not include shipping costs)
I received the email from [email protected]
Great company once everything was cleared up
I ordered a Sarissa High Flow and changed my plans after it was sent. I felt comfortable because of the return policy. They have a no-reply email, and nothing in the email how to contact them. On the website they don’t list an email or phone number, just a website based message service. I did that on the day it was delivered and have not received a response, or an email confirming my message was sent. It’s been a complete week since I sent that. I will send another today.
Does anyone know a way of contacting them?
If I can’t get them it will be in classifieds at a later date haha. On a side note, the quality is fantastic.
Returns
Returns of new items must be made within 30 days, and items must be in new-in-packaging condition.
Returns made after 30 days are conditional and will be evaluated by occurrence.
If the item is unused and still in new-in-packaging condition the buyer may receive a full refund (no restocking fee) on production items. (This does not include shipping costs)
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