I hear and see a lot of negativity about the USPS and other carriers. It's sad really. so I want to share a positive story for once
I’ll admit, I don’t do a tremendous amount of shipping but I receive packages pretty regularly. For the most part I haven’t had too many issues. An occasional hiccup here and there or a delay. Nothing too serious and nothing to really get too worked up and upset about. Never lost a package or even had one stolen. I feel very fortunate. Until this week.
Long sorry but in short, I had ordered a package a little over a month ago from one of our fine sponsors up there in the banner. CraftsmenVit. They are in the UK but my order actually shipped from the Ukraine. I was given tracking information and everything seemed to be going ok. Although it took longer than estimated my package finally arrived in Denver but then it went nowhere. After waiting several days I was getting concerned, so I started a case with the USPS to find out where my package was. It took bite longer to get a reply than I would have liked but once I did things got moving. Susan from USPS called me about my case. I got a long explanation about some sort of problem with the shipping label. She said it was the sender’s issue and that I should contact them. There wasn’t much she could do and it looks like the package was going to get returned to sender. Sorry. She said she would look into it more and call me back if she found something more. I wasn't expecting a return call. Maybe 30 minutes later she called back. Another long explanation but in short was able to get an image of the shipping label and she figured out what the problem was. My zip code is wrong. It’s wrong?! That zip code doesn’t exist but the address is right I say. She explains to me the zip code tells the system what post office to send it to but the system doesn't read the addresses. The is what tells the driver where to take it. But if the zip code is wrong the system doesn't know what to do with it and it gets returned to sender. She told me I can go to USPS website and try a package intercept and see if I can get the zip code corrected and get the package rerouted to me. I go there with her on the phone. No can do. I can’t intercept an international package. Susan says sorry. I can't do much more here on my end but I'll see what I can do. She was very nice but didn't sound very hopeful.
Why is my zip code wrong? But, before I send off a nasty email to the sender I go back and check my emails and receipt for my order. I read it 3 time because I’m in denial at what I'm reading. Right there, plan as day my zip code is in fact incorrect. I didn’t even notice it. How did I miss that? Doesn't matter. It’s definitely all my fault not the vendors. Well poop, all I can do is own it now. So I send the vendor an email. I explain the situation and ask them if they could look into it and see if they could do anything on their end to redirect the package back to me. I tell them I’ll pay any associated fees. I also tell them if it can't be done I still want the item. I’ll pay the additional fees to have it resent back to me. This isn't something that is in stock or mad on a regular bases. Please don't sell it to someone else. I really do want it I tell them. Even though I'm expecting to pay a pretty hefty stupid tax. They responded very early in the morning. They are after all on the other side of the globe. Nothing we can do on our end either. So sorry. We'll let you know when we get the package back.
Then, later this morning I get a call from Susan again. I'm expecting more bad news. She proceeds to tell me she was able to locate my package. She proceeds to tell me she put actual eyes on my package. It's still here! In Denver! It hadn’t been shipped out for return yet. She tells me she correct the zip code on the shipping label and got the package on a truck and it was out for delivery. I received it this afternoon.
Hurray, for Susan and USPS customer service. Yes, it does exist. It’s not a myth. Someone at USPS actually cared and took care of me. Big time shout out to Susan and USPS.
Thank you! Thank you! Thank you!
I’ll admit, I don’t do a tremendous amount of shipping but I receive packages pretty regularly. For the most part I haven’t had too many issues. An occasional hiccup here and there or a delay. Nothing too serious and nothing to really get too worked up and upset about. Never lost a package or even had one stolen. I feel very fortunate. Until this week.
Long sorry but in short, I had ordered a package a little over a month ago from one of our fine sponsors up there in the banner. CraftsmenVit. They are in the UK but my order actually shipped from the Ukraine. I was given tracking information and everything seemed to be going ok. Although it took longer than estimated my package finally arrived in Denver but then it went nowhere. After waiting several days I was getting concerned, so I started a case with the USPS to find out where my package was. It took bite longer to get a reply than I would have liked but once I did things got moving. Susan from USPS called me about my case. I got a long explanation about some sort of problem with the shipping label. She said it was the sender’s issue and that I should contact them. There wasn’t much she could do and it looks like the package was going to get returned to sender. Sorry. She said she would look into it more and call me back if she found something more. I wasn't expecting a return call. Maybe 30 minutes later she called back. Another long explanation but in short was able to get an image of the shipping label and she figured out what the problem was. My zip code is wrong. It’s wrong?! That zip code doesn’t exist but the address is right I say. She explains to me the zip code tells the system what post office to send it to but the system doesn't read the addresses. The is what tells the driver where to take it. But if the zip code is wrong the system doesn't know what to do with it and it gets returned to sender. She told me I can go to USPS website and try a package intercept and see if I can get the zip code corrected and get the package rerouted to me. I go there with her on the phone. No can do. I can’t intercept an international package. Susan says sorry. I can't do much more here on my end but I'll see what I can do. She was very nice but didn't sound very hopeful.
Why is my zip code wrong? But, before I send off a nasty email to the sender I go back and check my emails and receipt for my order. I read it 3 time because I’m in denial at what I'm reading. Right there, plan as day my zip code is in fact incorrect. I didn’t even notice it. How did I miss that? Doesn't matter. It’s definitely all my fault not the vendors. Well poop, all I can do is own it now. So I send the vendor an email. I explain the situation and ask them if they could look into it and see if they could do anything on their end to redirect the package back to me. I tell them I’ll pay any associated fees. I also tell them if it can't be done I still want the item. I’ll pay the additional fees to have it resent back to me. This isn't something that is in stock or mad on a regular bases. Please don't sell it to someone else. I really do want it I tell them. Even though I'm expecting to pay a pretty hefty stupid tax. They responded very early in the morning. They are after all on the other side of the globe. Nothing we can do on our end either. So sorry. We'll let you know when we get the package back.
Then, later this morning I get a call from Susan again. I'm expecting more bad news. She proceeds to tell me she was able to locate my package. She proceeds to tell me she put actual eyes on my package. It's still here! In Denver! It hadn’t been shipped out for return yet. She tells me she correct the zip code on the shipping label and got the package on a truck and it was out for delivery. I received it this afternoon.
Hurray, for Susan and USPS customer service. Yes, it does exist. It’s not a myth. Someone at USPS actually cared and took care of me. Big time shout out to Susan and USPS.
Thank you! Thank you! Thank you!
Kudos to Susan!
