I know I'm the odd one out on this but I recently purchased an item from Talon Tunes and had a poor customer service experience.
I guess when you purchase something for $200 it doesn't come with the same level of service as buying a 2k gun. Thing is the item was listed on the web site as a certain model but I received a different model (same manufacturer) not what I wanted. I immediately tried contacting Talon Tunes to let them know the mix up but never got a reply until a few days later after exhausting email and texts, I called direct and was able to talk to Tony. His attitude was a bit off putting as he questioned why I wanted that particular model and that it didn't perform different from other models and that he's been doing this for 20 years. He mentioned getting the right end cap but that wasn't the point, web site different than actual item and an end cap won't make it into what I wanted. He said to think about it and get back to him so we ended the call. I was put off by the response.
The following week I contact the shop first thing Monday and get voicemail. I wanted to send the item back for a refund. Again I didn't get a call, text or email back acknowledging so again a couple days later I called and talked to him again. This time I asked for a refund and he said ok, it seemed I was being a pain that this happened and then asked for a return label as well.
End of the day I returned the item with a full refund but the process was rough and took 2 weeks to get fixed with poor response to being contacted. I've been reluctant to post this because I don't like give bad reviews but I wanted to put it out there just in case someone has similar experience.
I guess when you purchase something for $200 it doesn't come with the same level of service as buying a 2k gun. Thing is the item was listed on the web site as a certain model but I received a different model (same manufacturer) not what I wanted. I immediately tried contacting Talon Tunes to let them know the mix up but never got a reply until a few days later after exhausting email and texts, I called direct and was able to talk to Tony. His attitude was a bit off putting as he questioned why I wanted that particular model and that it didn't perform different from other models and that he's been doing this for 20 years. He mentioned getting the right end cap but that wasn't the point, web site different than actual item and an end cap won't make it into what I wanted. He said to think about it and get back to him so we ended the call. I was put off by the response.
The following week I contact the shop first thing Monday and get voicemail. I wanted to send the item back for a refund. Again I didn't get a call, text or email back acknowledging so again a couple days later I called and talked to him again. This time I asked for a refund and he said ok, it seemed I was being a pain that this happened and then asked for a return label as well.
End of the day I returned the item with a full refund but the process was rough and took 2 weeks to get fixed with poor response to being contacted. I've been reluctant to post this because I don't like give bad reviews but I wanted to put it out there just in case someone has similar experience.
