I have now sent 4 more messages to them on their website and 1 to
Sent these messages and left my email address on all of them so they could communicate to me.
Just asking "what kind of one-way inlet valve I need to replace on one go THEIR Carette filter, NPT, BSP, BSPP and what size 1/8", 8mm". Since this is their product and their order #, which I also gave to them on the messages, one would think it requires little effort by them to resolve the issue and save bad reviews.
If they respond promptly to this, I will give credit but, again, this isn't good customer service and it has happened before, so there is a pattern.
[email protected]
Additionally, I sent 3 PM's on this website asking the same question and giving my order # for easier reference. I DID get a response on one of these but it was extremely time sensitive(1 hour before a takeoff by the responder to Germany!); I could not respond to this promptly as I was in a Doctors office and my phone was in my car.Sent these messages and left my email address on all of them so they could communicate to me.
Just asking "what kind of one-way inlet valve I need to replace on one go THEIR Carette filter, NPT, BSP, BSPP and what size 1/8", 8mm". Since this is their product and their order #, which I also gave to them on the messages, one would think it requires little effort by them to resolve the issue and save bad reviews.
If they respond promptly to this, I will give credit but, again, this isn't good customer service and it has happened before, so there is a pattern.
