You can't complain about support like that. It's nice to know that some of these Chinese companies are willing to back their products. If only some of the middle-men that onsell the products had the same ethics.
Can't agree more. I buy from Taobao of China, an e-commerce platform like Ebay operated by Alibaba. Customers can chat with sellers on line and the replies are often instant. I am yet to experience anything close when doing on-line shopping in other parts of the world.
Many has complained about the lack of user instructions for Chinese products but I have never seen such feedback from buyers in China because they can get instant answers from the sellers on line. Man power in China is still very cheap so they can afford to do so.
The lack of support for these product when sold aboard is mostly due to those middle-men who want to reap profit quickly without spending resources to offer the required support.
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