So in early 2020 I bought a Legends M1911A1 pistol. Great little gun except one flaw.
After a few magazines of bb'd were ran through it. the plastic housing at the top of the magazine cracked, then busted off. Not a big deal, should be in warranty.
I contact Umarex and say I'd like a replacement and to buy another in case it happens again. they say "there currently out of stock, but as soon as we have some we'll let you know". Not a peep, 6 months later.... I email again as phone lines are a 2hr wait. Same thing as before. Now almost 2 years later I email again, asking for a warranty replacement or to purchase one and get...
"We unfortunately do not sell additional or spare magazines for that particular gun"
To which I reply:
Then how am i supposed to get one???? They were never sold separately either I guess, so when it comes to product support umarex offers literally nothing...
Out of the 15 air guns I own 6-7 are umarex, and I'm pretty sure I had a hammer on pre order, that got canceled during the few years of waiting for it to be released.
Honestly I will not be buying umarex again if this is how you guys conduct business with product and customer support. I'll be selling off the ones I currently have, since I dont know if theres "product support" for any of them or if warranties would even be honored.
To which I've been gHoStEd ...I'm honestly appalled by these people, not even a
'I'll see if I can call that plant or warehouse and have a worker scrounge some up if you pay postage'... just a straight up :&^% you! We already got your money.
After a few magazines of bb'd were ran through it. the plastic housing at the top of the magazine cracked, then busted off. Not a big deal, should be in warranty.
I contact Umarex and say I'd like a replacement and to buy another in case it happens again. they say "there currently out of stock, but as soon as we have some we'll let you know". Not a peep, 6 months later.... I email again as phone lines are a 2hr wait. Same thing as before. Now almost 2 years later I email again, asking for a warranty replacement or to purchase one and get...
"We unfortunately do not sell additional or spare magazines for that particular gun"
To which I reply:
Then how am i supposed to get one???? They were never sold separately either I guess, so when it comes to product support umarex offers literally nothing...
Out of the 15 air guns I own 6-7 are umarex, and I'm pretty sure I had a hammer on pre order, that got canceled during the few years of waiting for it to be released.
Honestly I will not be buying umarex again if this is how you guys conduct business with product and customer support. I'll be selling off the ones I currently have, since I dont know if theres "product support" for any of them or if warranties would even be honored.
To which I've been gHoStEd ...I'm honestly appalled by these people, not even a
'I'll see if I can call that plant or warehouse and have a worker scrounge some up if you pay postage'... just a straight up :&^% you! We already got your money.
