Understanding why?

Why do people buy their Airguns or Airgun products through big box stores or large Airgun retailers that just ship a product and take your money no matter what condition the product is in? Ex: A gun that doesn’t hold air or doesn’t function properly.
I’m not talking about the company who made the gun but the retailer who sold you the bad gun that didn’t get inspected before YOU got it. Isn’t that taking a big chance?
 
People buy airguns from amazon or Walmart because they are inexpensive (or cheap). People buy airguns from Cabelas because they think it must be a good product because because it came from Cabelas.
Another perspective. I bought my first break barrel from Big 5 sporting goods. That purchase showed me the potential of air rifles. So then I started to get familiar with the hobby. And now my expectations of an air gun are a lot higher than most air guns that come from the big chain stores.
A person has to start somewhere. Might as well be amazon or Walmart
 
I retired a few years ago. Thought I might need some exercise so got into metal detecting. All the advertising on the web about metal detectors is deceptive and wrong. The “Best” listed are neither the best nor really a good value at all. Airgun advertising and promotion are very similar. New airgun people obsess over FPS in advertising. To appreciate and understand any tool in any hobby takes time and dedication. Quality in the tool matters but I firmly believe that the individual operating the tool is beyond a doubt the most important factor for success and consistency........
 
Bought my first PCP, Benjamin Marauder, from an airgun specific online retailer. First one would not hold air. No problem returning it for refund on their dime. Ordered 2nd one. It too leaked though not as badly. Lots of back & forth with Benjamin customer service w/o fixing the problem so #2 went back. Again on retailers dime. Third one is fine, no leaks.

OFG
 
What about the company's that send out a faulty product? They get a pass ? I don't like paying extra for 10 shots to see if it works either. So many problems could be missed from a 10 shot test. Some brands have better customer service than others . That is a big factor in my purchasing decision. I don't like sending things in for repair because of the terrible beatings some of our packages have taken. So I really like company's that allow you to try to fix the issue without loosing your warranty. Here in the PNW we don't have many high end airgun stores. But it's true that many of the smaller high end retailers will leak test it and record shot strings and even tune it for your needs , All with little markup. So it makes sense to give them your business .
 
My first airgun was purchased at Canadian Tire. Which is maybe a medium-box store, i.e. not quite big-box by modern standards. It was a Benjamin springer. I don't know any dedicated airgun shops that sell that model, it's sort of a minimalist, very cheap gun. All our dedicated airgun shops tend to sell higher-end gear. I had little idea if I'd really get much usage out of an airgun at the time, so cheap and quick was the way I went. I didn't know dedicated airgun shops existed, or that high-end PCP rifles were a thing. The main thing is that the airguns sold at places like Canadian Tire are de-tuned so that they don't require a permit.

The gun worked great. After a little bit of tweaking of it I found out about the Crosman P1322, and shortly after doing some P1322 tweaks I discovered this site and high-end PCP rifles. I also discovered that if you tweak a P1322 "too much" in Canada you can easily create what is called a "prohibited firearm" so I realized it's a bit of a dangerous airgun to own in Canada, as small modifications can easily turn it into something completely illegal -- if your 1322 at any time can fire over 500fps, you are a criminal. Airguns that shoot over 500fps in general are not illegal, provided you have the appropriate permit. The issue with the P1322 is the pistol format.

Airguns aren't used very much in Canada. You need to get a permit to own a powder-burning gun, even to buy an airgun that shoots over 500fps. So for most people and what they need guns for, if you go all the way to sit through a 2-day course, pass an exam, pay to get your photo taken, have a background check, fill out government forms and wait months to get your permit, you might as well buy a powderburner. I think that's the main reason airguns have so little backing infrastructure in Canada. The only airguns you come across day-to-day, would be the detuned springers you see at Canadian Tire.
 
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Bought my first PCP, Benjamin Marauder, from an airgun specific online retailer. First one would not hold air. No problem returning it for refund on their dime. Ordered 2nd one. It too leaked though not as badly. Lots of back & forth with Benjamin customer service w/o fixing the problem so #2 went back. Again on retailers dime. Third one is fine, no leaks.

OFG
It maybe Airgun specific retail but they still are not capable of testing the gun before sending it to you or they would have done it to save everyone the aggravation right? That’s my point.
 
What about the company's that send out a faulty product? They get a pass ? I don't like paying extra for 10 shots to see if it works either. So many problems could be missed from a 10 shot test. Some brands have better customer service than others . That is a big factor in my purchasing decision. I don't like sending things in for repair because of the terrible beatings some of our packages have taken. So I really like company's that allow you to try to fix the issue without loosing your warranty. Here in the PNW we don't have many high end airgun stores. But it's true that many of the smaller high end retailers will leak test it and record shot strings and even tune it for your needs , All with little markup. So it makes sense to give them your business .
Most guns today are made overseas. Importers have no say what goes on = how do you hold them responsible?
 
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Most guns today are made overseas. Importers have no say what goes on = how do you hold them responsible?

You stop selling their brand. Top brands from Europe seldom sell flawed airguns but when do they stand behind behind their products . Fx has had issues but have great customer service to correct things. Anything mass produced can have issues but companies like Daystate seldom send out bad rifles.
 
I bought my first PCP from Pyramyd Air because that is from whom I had bought a couple of replica guns (M1 Carbine and M-14) for my two grandsons. I paid PA for their 10 for $10 inspection of my Criwn but it arrived leaking. Some of you may recall some of my fist posts on AN about this problem. I don’t think you could call PA a big box store, but they got a big “fail” in my personal opinion on a useful pre-inspection. On the other hand I have had excellent service from Arizona and Utah airguns.