Order placed Monday morning. Two items in stock. Thursday night still processing 
Items shipped this morning (friday)
Items shipped this morning (friday)
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Utah AG slow to ship
- Thread starter Misguided
- Start date
Agree with you, Utah Airguns should get better on their service, i place an order 6 days ago and if the Route app they use to track the package is right my order haven’t even been processed yet.Order placed Monday morning. Two items in stock. Thursday night still processing
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A lot of retailers specially on higher dollar items wait for the cc to clear before shipping. some people scam by ordering waiting for shipping then cancel the cc payment.
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I placed my order with the late last Thursday night and received it yesterday. I am in Indiana.Order placed Monday morning. Two items in stock. Thursday night still processing
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I was at WFTF World Championship in AZ last week and believe they were there. At least I assume so as I saw plenty of Utah Airgun shirts and stuff. I do not know them, not sure if I have ordered from them, have heard good things about them. Just figured I would throw that out there as if they were at WFTF Worlds then they were out all last week and got home Monday night and are probably playing catch-up. If they weren’t there then maybe they are just lazy.
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Good customer service includes good communication. Nothing wrong with saying, "We are at X event, so as a result, there may be some delays, but we'll get back to normal afterwards, thanks for understanding."
People expect reasonable service and communication. Mysterious waiting periods are off putting and leave a bad impression. My suspicion is that the responsible manager is not aware of it, or if so, the severity of it. That being said, the transaction is between two parties; have you called them?
People expect reasonable service and communication. Mysterious waiting periods are off putting and leave a bad impression. My suspicion is that the responsible manager is not aware of it, or if so, the severity of it. That being said, the transaction is between two parties; have you called them?
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I send a message to them yesterday thru the web page, no response till now and i place my order Friday 11/15/24.
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It cracks me up at how impatient people are nowadays, and I'm only 42.
Utah and AoA are both a little slower than PA, because they actually take the time to check your items over before sending them out. Especially airguns.
Utah and AoA are both a little slower than PA, because they actually take the time to check your items over before sending them out. Especially airguns.
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I would call them tomorrow. I had a conversation with them in the past on an order and they handled it immediately, over the phone.
I also had issues with a Pyramid Air order during COVID, I called them and found the problem immediately: understaffed team, and under trained workers. I cancelled my order. I took the initiative to address the problem myself - you can't get blood out of a turnip. Things are what they are, so we have to manage our transactions according to the circumstances.
Oh, Pyramid is good again, I needed to add that.
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Well, fun fact, if you do this you get reported for reported for a stolen firearm. At least that’s what they threatened me with.
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I am a little surprised, when I ordered my RAW from them it shipped the next day. I recently ordered something from them and it's been processing for a few days now. Luckily it's not something that I needed right away but I will remember that I may need to look elsewhere when I am in a real hurry.
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I think Amazon has warped what we all think of as fast.
IMO UA does just fine. I ordered a FX Wildcat from them on Fri 11/08 & it delivered 11/18. A solid 4 days of that was it getting from UT to KY. Throw in the weekend and 2-3 days processing isnt bad.
IMO UA does just fine. I ordered a FX Wildcat from them on Fri 11/08 & it delivered 11/18. A solid 4 days of that was it getting from UT to KY. Throw in the weekend and 2-3 days processing isnt bad.
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I had never ordered anything from UTAH before the FX-USA fiasco.
Now that they are the FX representative in the US I have ordered parts from them a few times.
They have been very responsive confirming availability, taking the order, and getting the shipment to me quickly.
just my two scents
Edward
Now that they are the FX representative in the US I have ordered parts from them a few times.
They have been very responsive confirming availability, taking the order, and getting the shipment to me quickly.
just my two scents
Edward
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I have had both fast and slow experiences with Utah, both good and bad. They traditionally seem slow to process.
I do fulfillment for a living and am always boggled by how long it takes other companies to process orders as it doesn't have to be that way. Lots of inefficiencies im guessing. Id love to see for myself and maybe redesign their setup to make them efficient. Same with all of them, PA too.
Ive been to other fulfillment centers and see how many people they have to do these jobs...its mind boggling!
I do fulfillment for a living and am always boggled by how long it takes other companies to process orders as it doesn't have to be that way. Lots of inefficiencies im guessing. Id love to see for myself and maybe redesign their setup to make them efficient. Same with all of them, PA too.
Ive been to other fulfillment centers and see how many people they have to do these jobs...its mind boggling!
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Wow looking at these folks, none of them are patience. It's like they ordered something and expect it to be at their door the next day. Lmao. Guess I'm the only one who will wait 1-2 weeks and not complain. These folks waiting a few days and complaining like they been waiting months for their item lmao.
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