Utah Airguns C-

[abqjoe]

Unfortunately I have to leave a not so good feedback for Utah Airguns. On Tuesday I purchased an Accu-Tac bipod from them which they promptly shipped out the next day. However, yesterday I get a text message from FedEx saying that this package will require a signature. The person who took my order over the phone never mentioned anything about a signature being required. I just started doing business with Utah Airguns a few months ago and out of all of the orders I've already placed with them, none have came requiring a signature. If something is going to require a signature, it is a common curtesy to inform the customer about it so that they can make arrangements to be home or cancel the order if that's not going to work for them. I called yesterday afternoon to inquire about it and nothing was done. I told the person who took my call that I had a big hike coming up today and that I needed for them to call FedEx to have the required signature canceled, to which they said that there was nothing that could be done about it.
My response is that I've literally sold hundreds of thousands of dollars of knives and other things and that the required signature can be canceled if the seller calls in to have it done. Utah Airguns was completely unwilling to do anything about it and didn't really care. So, fast forward to today: I cancelled my well planned hike because I know that I would not be able to find the time to pick it up from FedEx myself on Tuesday after they tried a 2nd attempt to deliver and I didn't want the bipod shipped back to Utah Airguns. To make things worse, not only did they send it requiring a signature, but an over 21 signature, FedEx asked for my drivers license upon delivery just now. I asked the FedEx guy if that was a new policy and he said "no". I said "well what happens if someone else who lives here happened to answer the door?" He said that they would have to be 21 or over for the package to be released to them.
I'm giving Utah Airguns a C- instead of an F because the item was shipped out in a timely manner and is exactly what I ordered. But not an A because of their unwillingness to do anything about it when I called, for not informing me about a signature being required at the time of delivery, and for making it an over 21 signature, and for me having to cancel a well planned and well deserved hike after a long week of work. Sorry to say but I will not be doing any business with Utah Airguns in the near future unless it's for a nearly impossible to get item that I am desperate for. I'll be giving my money to The Pellet Shop from now on because they go above and beyond to satisfy a customer! As a business owner myself, I too go above and beyond what is expected of me to make sure that all of my customers are completely satisfied and that's what I expect from companies that I do business with too.

 

[starlingassn]

fyi,

you can create an account on the fedex website,
and use the delivery manager to have them deliver your package on a different day than the scheduled delivery day.

 

[beerthief]

WHY would an Accu-Tac bipod require a signature ? was there another object , like a knife or live ammo in the order ? that is the first thing i thought ?
maybe a high rate of porch theft is why ?

 

[BigTinBoat]

WHY would an Accu-Tac bipod require a signature ? was there another object , like a knife or live ammo in the order ? that is the first thing i thought ?
maybe a high rate of porch theft is why ?

If the total order is over $500 they require adult signature. So pretty much an accu-tac plus anything else would meet the requirement (depending on the model)
and they spell it out right in their 'Terms & Conditions"....

Terms And Conditions - Utah Airguns

Learn the rules for shopping with us: Returns, refunds, shipping policies, and your customer rights. Essential info for a smooth shopping experience.

utahairguns.com

 

[abqjoe]

WHY would an Accu-Tac bipod require a signature ? was there another object , like a knife or live ammo in the order ? that is the first thing i thought ?
maybe a high rate of porch theft is why ?

Nope, just the bipod and my house is gated...

 

[abqjoe]

If the total order is over $500 they require adult signature. So pretty much an accu-tac plus anything else would meet the requirement (depending on the model)
and they spell it out right in their 'Terms & Conditions"....

Terms And Conditions - Utah Airguns

Learn the rules for shopping with us: Returns, refunds, shipping policies, and your customer rights. Essential info for a smooth shopping experience.

utahairguns.com

Total on this order was $393.

 

[BigTinBoat]

I cancelled my well planned hike because I know that I would not be able to find the time to pick it up from FedEx myself on Tuesday after they tried a 2nd attempt to deliver and I didn't want the bipod shipped back to Utah Airguns.

Fed Ex will hold a package for up to 10 days on Ground and 5 days on Express..........but I'm guessing you already know that shipping hundreds of thousands of $$$ in merchandise.....

 

[abqjoe]

Fed Ex will hold a package for up to 10 days on Ground and 5 days on Express..........but I'm guessing you already know that shipping hundreds of thousands of $$$ in merchandise.....

If you're questioning the legitimacy of my dealings go ahead and head over to The Jerzee Devil knife forum and look at my numerous pages of feedback with custom knives. Being snide as a means to defend a company that failed to remedy an obvious problematic situation with an honest customer is not very honorable, nor mature of you. On top of that, I do not have time in my day to drive down to FedEx because Utah Airguns cannot get off their arse to make a single phone call. During the week, round trip to the FedEx hub is 1.5 hours. So no, not doing that! I have my own business to run and do not have time in my schedule to do things that are unnecessary like that. BTW, if you're not satisfied with the feedback you find on JerzeeDevil forums you can go to Gun Broker, eBay, and AR15.com and search feedback for criminalpoet. My integrity is very much in tact and unquestionable and the only thing I'm guilty of is reaching out to a company to fix a problem that they could have fixed with a single phone call. But because they wouldn't, here we are. But feel free to defend them all you want, I really don't care and I made this thread so that others can take my experience with them into consideration for their future purchases. That's what's great about forums like this, it gives the little guy a voice.

 

[BigTinBoat]

If you're questioning the legitimacy of my dealings go ahead and head over to The Jerzee Devil knife forum and look at my numerous pages of feedback with custom knives. Being snide as a means to defend a company that failed to remedy an obvious problematic situation with an honest customer is not very honorable, nor mature of you. On top of that, I do not have time in my day to drive down to FedEx because Utah Airguns cannot get off their arse to make a single phone call. During the week, round trip to the FedEx hub is 1.5 hours. So no, not doing that! I have my own business to run and do not have time in my schedule to do things that are unnecessary like that. BTW, if you're not satisfied with the feedback you find on JerzeeDevil forums you can go to Gun Broker, eBay, and AR15.com and search feedback for criminalpoet. My integrity is very much in tact and unquestionable and the only thing I'm guilty of is reaching out to a company to fix a problem that they could have fixed with a single phone call. But because they wouldn't, here we are. But feel free to defend them all you want, I really don't care and I made this thread so that others can take my experience with them into consideration for their future purchases. That's what's great about forums like this, it gives the little guy a voice.

Dang, you sure read a whole lot into what i posted. Lack of Integrity accusations, defending the vendor, where did I post any of this?

Do you drop off your shipments at Fed EX? or do you schedule pick ups? Either way I would think that instead of making a 1.5hr round trip to the hub just for this item it could be "scheduled" to be included as part of one of your commercial trips, no? Either schedule to pick it up when you drop your shipments off, or you could have had Fed Ex deliver it when they are picking up your shipments.

I'm not defending, nor am I accusing. I am simply providing what I believe to be examples of solutions that would likely have taken less time then what you will ultimately spend on the thread.

 

[abqjoe]

Dang, you sure read a whole lot into what i posted. Lack of Integrity accusations, defending the vendor, where did I post any of this?

Do you drop off your shipments at Fed EX? or do you schedule pick ups? Either way I would think that instead of making a 1.5hr round trip to the hub just for this item it could be "scheduled" to be included as part of one of your commercial trips, no? Either schedule to pick it up when you drop your shipments off, or you could have had Fed Ex deliver it when they are picking up your shipments.

I'm not defending, nor am I accusing. I am simply providing what I believe to be examples of solutions that would likely have taken less time then what you will ultimately spend on the thread.

I'm no longer in the knife or gun business and 99.9% of my business now is locally. Very seldom do I ship anything anymore and so when I do, I take it in person. But the thing is, there are UPS and FedEx shipping locations within 10 minutes of my house. But for packages being delivered to me, that comes from the main hubs which are 45 mins away. BTW, I didn't read "too much into it", I saw the intent, nature, and sarcasm behind your words. I'm a direct and to the point kind of guy who's been around for a while. I'm sure you've had many good dealings with Utah Airguns and so that's why you're quick to question me and take their side, and I do understand. But sometimes, a great business can grow to the point that they just don't care as much as they use to (it's not to say that they don't care at all, just not as much as they use to when they were starting out and hungry). At which point, you just kinda get what you get and pleasing every single customer is no longer as great of a priority as it use to be, unfortunately.
This is why I love small shops like The Pellet Shop. Man, they have went so far above and beyond for me in the 3 recent dealings that I've had with them that as far as I'm concerned, I'm a customer for life! I just ordered a scope from them and although they did not have it in stock, I told them I'd wait and that they could just ship it to me when it comes in. Even though Utah Airguns has this scope in stock, I decided to give the business to The Pellet Shop because The Pellet Shop didn't blow me off like I was nothing.

 

[BigTinBoat]

I'm no longer in the knife or gun business and 99.9% of my business now is locally. Very seldom do I ship anything anymore and so when I do, I take it in person. But the thing is, there are UPS and FedEx shipping locations within 10 minutes of my house. But for packages being delivered to me, that comes from the main hubs which are 45 mins away. BTW, I didn't read "too much into it", I saw the intent, nature, and sarcasm behind your words. I'm a direct and to the point kind of guy who's been around for a while. I'm sure you've had many good dealings with Utah Airguns and so that's why you're quick to question me and take their side, and I do understand. But sometimes, a great business can grow to the point that they just don't care as much as they use to (it's not to say that they don't care at all, just not as much as they use to when they were starting out and hungry). At which point, you just kinda get what you get and pleasing every single customer is no longer as great of a priority as it use to be, unfortunately.
This is why I love small shops like The Pellet Shop. Man, they have went so far above and beyond for me in the 3 recent dealings that I've had with them that as far as I'm concerned, I'm a customer for life! I just ordered a scope from them and although they did not have it in stock, I told them I'd wait and that they could just ship it to me when it comes in. Even though Utah Airguns has this scope in stock, I decided to give the business to The Pellet Shop because The Pellet Shop didn't blow me off like I was nothing.

Ah, but yet you DID read too much into it. I'm not a Utah Air fanboy. I think I've actually only ever ordered from them once.

And since you have been out of the business for a while things have changed. All you have to do is look at the FedEx website. FED EX will now hold your package at most Retail locations (like the one 10 minutes from your house). All you have to do is let them know. Here is a link for future reference. Enter your location, click on the location near you and then see what ti says about Holding packages for pick up.

FedEx - Shipping and printing locations near you

Find solutions to all your shipping, drop off, pickup, packaging and printing needs at thousands of FedEx Office, Ship Center, Walgreens, Dollar General and Drop Box locations near you.

local.fedex.com

FedEx | System Down

www.fedex.com

And I'm glad you found another shop to fulfill your needs.

 

[abqjoe]

Ah, but yet you DID read too much into it. I'm not a Utah Air fanboy. I think I've actually only ever ordered from them once.

And since you have been out of the business for a while things have changed. All you have to do is look at the FedEx website. FED EX will now hold your package at most Retail locations (like the one 10 minutes from your house). All you have to do is let them know. Here is a link for future reference. Enter your location, click on the location near you and then see what ti says about Holding packages for pick up.

FedEx - Shipping and printing locations near you

Find solutions to all your shipping, drop off, pickup, packaging and printing needs at thousands of FedEx Office, Ship Center, Walgreens, Dollar General and Drop Box locations near you.

local.fedex.com

FedEx | System Down

www.fedex.com

And I'm glad you found another shop to fulfill your needs.

I think the easiest thing to do would be to just make all future purchases from companies that don't require that much work. It really should be a simple process lol. Select an item I want to buy, pay for it, it gets delivered without any hassles. If a signature is going to be required, the operator on the phone should bring that to the buyers attention at the time of purchase. Pretty simple.

 

[baloo]

Fed-ex and several other shippers are requiring a signature on all guns and gun related items. This has all come up since that train in LA was robbed and the government sent out questions to the shippers to find ways to not let it happen again. I just had the same thing happen. Utah Airguns prob don’t have a say in the matter. Look on YouTube you can find videos about this.

 

[_CTAIRGUNNER_]

Fed-ex and several other shippers are requiring a signature on all guns and gun related items. This has all come up since that train in LA was robbed and the government sent out questions to the shippers to find ways to not let it happen again. I just had the same thing happen. Utah Airguns prob don’t have a say in the matter. Look on YouTube you can find videos about this.

I was just going to mention this, Ive had to sign for targets delivered by fedex.....

 

[abqjoe]

Fed-ex and several other shippers are requiring a signature on all guns and gun related items. This has all come up since that train in LA was robbed and the government sent out questions to the shippers to find ways to not let it happen again. I just had the same thing happen. Utah Airguns prob don’t have a say in the matter. Look on YouTube you can find videos about this.

When I called Utah Airguns about it the guy on the phone said that it was a mistake made by the shipping department and that he didn't understand why they would send it out requiring a signature. In the last month I have had 23 orders placed for air guns and air gun related parts and other than my M3 Compact none of them have required any kind of signature. The Pellet Shop let me know that a signature would be required for the M3 Compact at the time of the sale. Out of all of those orders spread out across 5 different companies, using USPS, FedEx, and UPS, none have required a signature. But again, Utah Airguns operator admitted that it was their shipping department that sent it out requiring a signature and although the operator put me on hold several times to remedy the situation, it was the shipping department that did not want to do anything about it. Probably because it was Friday afternoon they didn't want to inconvenience themselves before getting out of there for the weekend. So instead, the inconvenience was put on me, the customer.

 

[Richieg]

Word of mouth can either help or hurt any business. Utah could have admitted they messed up and remedied the problem, case closed. Sometimes stuff just happens even in the best of companies. Most people don't want something for nothing, they just want what they paid for and nothing more and nothing less....yet that seems to be a problem with many vendors now. Then when they do drop the ball, how dare you say anything negative about them. To many are too thin skinned and have no accountability. Don't like bad press...get it right.

 

[airgunmike56]

I am seeing and have seen the air gun business expand and grow like crazy. I think the owners will bend over backwards to help a customer and make things right,,, But and its a big one the employees at the shop could care less . Thats just the way the ball rolls.
Mike

 

[_CTAIRGUNNER_]

So from a guy who ships over a million dollars a year (my day job is running a parts department at a large crane dealership/repair facility where some of these machines exceed 1 million dollars themselves) , it is damn near impossible to get a warm body on the phone , no I take that back, it is incredibly possible if you want to sit on the phone for an hour or more. I am not saying that that means sellers should just brush off situations like this but that is why (and it has been mentioned above) fedex, ups, all the carriers who have us by the balls have made the online interaction *easier* for the receiver. It would be 10 times easier for me as a buyer to use that to change a shipment than it would be for me as a seller to call and have it changed, again, Im not saying they should just shrug it off but the rating IMO is a little harsh.


Also, I have things delivered to my work so that I can sign for things as many other companies I order from for my hobbies require signature and I am thankful for it, I'd rather have a carrier have my package than some crazy I don't know stealing it.

 

[Richieg]

I am seeing and have seen the air gun business expand and grow like crazy. I think the owners will bend over backwards to help a customer and make things right,,, But and its a big one the employees at the shop could care less . Thats just the way the ball rolls.
Mike

You probably hit the nail on the head. When those taking or filling the orders don't get it right, and have the mentality, OH WELL.

 

[abqjoe]

So from a guy who ships over a million dollars a year (my day job is running a parts department at a large crane dealership/repair facility where some of these machines exceed 1 million dollars themselves) , it is damn near impossible to get a warm body on the phone , no I take that back, it is incredibly possible if you want to sit on the phone for an hour or more. I am not saying that that means sellers should just brush off situations like this but that is why (and it has been mentioned above) fedex, ups, all the carriers who have us by the balls have made the online interaction *easier* for the receiver. It would be 10 times easier for me as a buyer to use that to change a shipment than it would be for me as a seller to call and have it changed, again, Im not saying they should just shrug it off but the rating IMO is a little harsh.


Also, I have things delivered to my work so that I can sign for things as many other companies I order from for my hobbies require signature and I am thankful for it, I'd rather have a carrier have my package than some crazy I don't know stealing it.

The problem is, because the seller is the one who paid for the service, it is the seller that is the only one that can change the way the shipping company delivers the package. Or so I was told by FedEx in Jan when Pyramid Air made a similar mistake. I spent an hour on the phone trying to remedy it myself before FedEx told me that. To which I communicated that to Pyramid tAir and Pyramid, unlike Utah Airguns, actually had their shipping manager take care of it while I was on the phone. My rating is not harsh. Harsh would be an F. A C- is fair considering that Utah Airguns did not tell me that the package would require not only a signature, but a 21 or over signature at the time of the sale (called, did not place order online). Not only that, but because of this I had to cancel a well planned and well deserved hiking trip too. As a business owner, my average week M-F is 70 hours and so I take my me time very seriously. That being said, I don't appreciate having to modify my day off because of incompetence and an I DON'T care about my customer attitude.
The more people try to defend Utah Airguns for making this mistake, the more I have to elaborate on the mistake. The more I have to elaborate on the mistake, the worse it is for them. Because they did make a mistake and refused to fix it when I called. Defending them only makes it worse for them.