I bought a FX gun and of course it was shipped slow boat to me. I understand that. I do not understand why they shipped a gun leaking air. The gun was new and I got it and it would not hold air. I emailed them and they sent a shipping label and I returned it. They got it October 25. The guy I spoke with, Connor Brinkerhoff mumbled something about they would expedite repair and return shipping. They shipped the return on November 3, eight days later. It was also return ship slow boat. Nobody is worth a crap anymore.
- Much like Google Reviews - members are allowed to create (1) unique thread for each vendor/manufacturer. You may "edit" your thread at any time to reflect any changes.
Utah Airguns poor service
- Thread starter Jeffs55
- Start date
I'm honestly surprised that forum moderator "Airgun Nation" hasn't deleted this post like he does mine when I share my factual bad experience with this company over the years.
Upvote 0
I guess it works both ways. I sent my impact for repairs and they received it on Thursday. Six days later they were shipping my gun back to me. IMO it does not get any better or faster. My experience with Utah Airgun has always been a positive one. Fed Ex and UPS are the Clown College graduates in my book.
Upvote 0
Did you call UTA, express your dissatisfaction, and give them a chance to explain what happened? I do agree, in part, with easyridemm about both Fed Ex and UPS having significant delays with shipments. Since the COVID mess hit, both of these companies' deliveries have been lengthened - as has snail mail USPS's. I've talked to drivers for all three, and every one of them has expressed working their rear ends off trying to keep customer's shipments arriving on time, but the numbers of their shipments has increased exponentially because of on-line ordering. Fed Ex is using rental trucks because the company doesn't have enough to meet demands, according to two of the drivers I've talked with. Given supply chain shortages, employee shortages in so many delivery companies, and increased demands by customers, it seems we can be a little forgiving re: our deliveries.
I'm not making excuses for UTA, Fed Ex, etc., but I do think there are some real-world reasons that customer service isn't what it used to be coming from the commercial world. I try to not let my panties get in a big wad too often, tho. Patience and benefit of a doubt helps me keep my blood pressure down a little.
I'm not making excuses for UTA, Fed Ex, etc., but I do think there are some real-world reasons that customer service isn't what it used to be coming from the commercial world. I try to not let my panties get in a big wad too often, tho. Patience and benefit of a doubt helps me keep my blood pressure down a little.
Upvote 0
No, I did not talk to UT Arms about this. It is after the fact and they should have known what they were doing. It is not just them to be sure. Just before I retired the work force coming in was horrible and I see it every day. One day a Fedex driver was driving on a flapping recap, you know; as the wheel turned it blammed against the truck. Another day a Fedex driver let an envelope blow out the door, the envelope was a package. How do I know? He stopped to ask me had I seen an envelope blowing around. Another day (s) Fedex is supposed to leave my packages at the front door. They leave them by my garage where it would be exposed to bad weather. I have gone online to request front door placement. They have this on file as I cornered a driver and he showed me his scanner tells them where to leave packages. It makes no difference, outside the garage is where they put them. Another time Betty in Bangladesh aka Fedex customer service gives me a local number to call for help. They still have not answered that phone. They all suck but some suck harder.
Upvote 0
My last order from them I paid for faster shipping service and all my items were in stock but utah didn't ship for 6 days. Slow to ship is the main problem I've had with them and it's been every transaction over 3 years.
Upvote 0
Then you wasted your money and they took your money for a service they did not provide. I hope you called and got a refund on the shipping you paid for. You can't get good help anymore no matter where you go.
Upvote 0