Utha Airguns

[Nordic Norm]

UthaAirguns has provided lousy customer service on 2 orders since 1/1/23. Sending wrong product twice, advertising products that are actually unavailable, no communication on product availability or product substitution prior to shipping, creating unauthorized orders, reluctance to provide a refund or return label, no follow thru on agreed settlement. UthaAirguns only wants to offer a store credit. No thanks on that, I don't plan on shopping there anymore.
The core trouble is no communication with the customer. They may be a good shop, but you couldn't prove that by my experience.

 

[ctshooter]

While my own experience with UA doesn't mirror yours, I'm sorry to hear the trouble you've gone through. At this point it seems like your best option is to go through your CC company and file a claim.

 

[FLbushman]

I just received 4 pkgs. of 30 cal Zan pellets. The packaging was excellent. I did feel the delivery was a little slow but get the Zans not damaged is more important.

 

[Nordic Norm]

While my own experience with UA doesn't mirror yours, I'm sorry to hear the trouble you've gone through. At this point it seems like your best option is to go through your CC company and file a claim.

UA has supplied a return label

 

[orangeokie]

UthaAirguns has provided lousy customer service on 2 orders since 1/1/23. Sending wrong product twice, advertising products that are actually unavailable, no communication on product availability or product substitution prior to shipping, creating unauthorized orders, reluctance to provide a refund or return label, no follow thru on agreed settlement. UthaAirguns only wants to offer a store credit. No thanks on that, I don't plan on shopping there anymore.
The core trouble is no communication with the customer. They may be a good shop, but you couldn't prove that by my experience.

I have had excellent experience with UA. Have you tried a telephone call?

 

[Nordic Norm]

I have had excellent experience with UA. Have you tried a telephone call?

Yes, on several occasions. There wasn't any follow thru. When an item is unavailable, the customer should be notified of that. No notice was sent for ordered items that where unavailable. No notice was sent for a substitution of items.

 

[Nordic Norm]

UthaAirguns called. There is was an email issue, I wasn't recieving many emails from them. Some came thru, others did not. The issue was instantly settled over the phone. I have changed my opinion, UthaAirguns customer service is good. Some businesses prefer phone conversations. I kinda forgot that. Good to remember. Many businesses nowadays discourage phone calls so much, I almost gave up on that format entirely.