Wait time on Huma reg to USA?

As everyone know and seen. There are crap loads of threads about fx impact/crown reg creeps. I purchased my impact x in jan 2019. When I got it, it would creep like 5 bars over night. Ppl said new reg needs to break in. Now 4-5 months later and 4 tins though it and it creep like 10 bars now. I took reg out, clean and lube and double stack washers. Nothing help so I finally give in and bought a Huma reg on 4-18-19. Been almost month wait now. No tracking number. I don't even know if it was shipped on not. I received this email that tell me to go to their site and give a review on their Huma reg. How can I give them a review when I haven't even got it or know where it's at since no tracking. Anyone know how long a wait from Huma to USA?

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Hi impact x. In the picture you post above you can see down “support page”.Open it and you can see what you need to do if you didn’t receive your order. Is very easy. They will reply you same day. I live far from Holland ( Resident in Middle East) . I place to them two orders so far. The first time I receive my order in two weeks. The second time the packet delayed 4 weeks. I open the “support page” and I informed them. They checked it and they replied immediately. Finally my order was already 5 days in the local post but I didn’t receive message like the first time. I hope this will help you and everything is fine with your order.