Watch the fine print with K&L rip off

[Triggers and 4X4s]

Don’t be an impulsive buyer

I bought a butt pad from these guys KRAFORD LYPT for my Prophet compact II I thought it just made the gun big so I ask for a refund, 25 % restocking fee and the shipping is on me,,, I took my loss and sold it out right .I will not buy anything from these people again..
I had to say something it was eating on me a little .
Mike

I get the idea you are not disclosing all the facts.

Can you give more details:

1. Date of purchase.
2. Date of delivery.
3. Date you decided not to keep the item.
4. Date you contacted the supplier to arrange a refund and return.
5. Date you sold the item.
6. How many air rifle items have you bought and decided to return it.
7. How many air rifle items have you bought from K&L and decided to return it.

 

[Simplemann]

Thank you everyone for your opinions I'll take Switzerlands side on this and say "I see both sides of the coin". Restocking fees???? Yes, maybe, but it needs to be price fairly (whatever that is). Pay for it to be shipped back??? HMMM lets see,,, no if the item is damaged "but" yes if its not.. have a good day all.

 

[Triggers and 4X4s]

Don’t be an impulsive buyer



I get the idea you are not disclosing all the facts.

Can you give more details:

1. Date of purchase.
2. Date of delivery.
3. Date you decided not to keep the item.
4. Date you contacted the supplier to arrange a refund and return.
5. Date you sold the item.
6. How many air rifle items have you bought and decided to return it.
7. How many air rifle items have you bought from K&L and decided to return it.

What is so funny to you?

You start a thread, bash a supplier and claim the moral high ground by playing the victim.

If I were K&L I would tell you to f’off and go shop elsewhere.

 

[_CTAIRGUNNER_]

What is so funny to you?

You start a thread, bash a supplier and claim the moral high ground by playing the victim.

If I were K&L I would tell you to f’off and go shop elsewhere.

You've been talking to the wrong guy the whole time lol

 

[Glem.Chally]

You've been talking to the wrong guy the whole time lol

He's even quoting himself saying "what's so funny to you?"

 

[_CTAIRGUNNER_]

He's even quoting himself saying "what's so funny to you?"

 

[Simplemann]

popcorn anyone?

 

[Triggers and 4X4s]

He's even quoting himself saying "what's so funny to you?"

Well, then I made a complete ass of myself.

 

[Glem.Chally]

Well, then I made a complete ass of myself.

Happens to us all!

 

[airgunmike56]

Guys, Guys, everyone is Happy, K&L sold 142.00 dollar part, I thought it looked to big and was over priced for what it was , 25% restocking and shipping 20.00 I would get 90 dollars back, I sold it on AGN to a very happy camper super cheap 90 dollars ....
Live and learn I did , K&L you suck. LOL.
Mike

 

[coffeepan]

I'm a bit confused...I'm browsing some airgun forums in addition to others....
I understand the point, if you buy a defective product, you should get a new one instead or compensation etc.
But when there are more and more of these topics and many of them have no reason. Or very little...
On another forum there is a topic that I will no longer order from anywhere other than the store X my pellets and on another forum the same store is barked into the ground because the packaging is so bad that the goods do not come in shape.
The dogs are barking and the caravan is moving....Just my opinion no hard feelings towards anyone

 

[KrafordAndLypt]

IF ANY OF OUR PRODUCTS ARE DEFECTIVE OR IT IS OUR FAULT IN NOT EXICUTING YOUR ORDER, WE WILL ISSUE A FULL REFUND.

BUT, if the product is as advertised, got out timely and you just want to return it, there are restocking fees.

@airgunmike Sorry you do not like our policy.
If you read our shipping policy we do clearly state up to a 68% restocking fee might be applied.

Shipping and Return Policy

Returns Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Orders may be subject to a restocking fee. If there is a change you wish to make to an order that has already been shipped, we will grant store credit less the...

krafordandlypt.com

So 25% was not sticking it to you.

The 25% reflects the time and shipping materials cost AND the administrative cost in receiving and issuing the refund.
If it is not apparent, we really are trying to discourage any customer from buying something they are not sure about keeping.

If you are unsure about the product, call, email, or message us before buying!!! We are here to answer any question.

We are here to help answer any questions with honesty. If you have any experience interacting with us, you would know that if we thought our products were not what you are looking for, we would point you in the best direction we are aware of.

PS, 68% is reserved for "difficult" customers. But we never use this because none of you guys are truly difficult Right?

 

[KrafordAndLypt]

A lot of the companies that offer no frills returns are producing product in china and have very little overhead when it comes to labor. To expect a small, USA based company to take items back because you just dont like it is silly, if it was defective sure I could see a complaint here but come on now, I am with you @Trucker3573

Bingo.
We aren't an importing warehouse that just ships and receives.
Our company is more geared towards in house manufacturing, R&D and assembling. Shipping and customer service is of course a huge part of our business but we are not optimized for receiving returns with low costs.

We really hope people utilize our dealers. They sometimes can help out in ways we cant. But never hesitate to reach out to us with any questions

 

[Nsboost]

How about you call a plumber to your house all the way across the city.. he shows up.. looks at your issue.. and you decide not to have it fixed. Try to get out of paying the service call.

You sounds like a entitled 16 year old. They are not going to eat the shipping as well as the packaging, labor to ship, and labor to restock.

 

[Martin3528]

I have had great service with K&L. Bought a but platte for my Prophet, but RTI changed threads on the hammer spring bolt. K&L sent the new one when they were available. Great service.