What’s up with the Skout Epoch 🤨
- Thread starter DMTman
- Start date
Why put words in my mouth? I simply referenced a screenshot of an actual users opinion. I apologize if I offended or bored you. Thought it was relevant to this thread. Anyway still looking forward to your take on yours.Lemme guess…you would have bought 2 Atomic XR’s ?
Upvote 0
Maybe they found out shooting a small but heavy lead projectile is a little different than shooting light paintballs?
Upvote 0
When are they going to offer them in the colors they showed at SHOT Show? I'll wait till they have the .35 in this red and black scheme, which is totally my cup of tea.
Upvote 0
No they need to do the acid wash color swirls like the paintball markers of old. Always loved a good anodizing job.
Upvote 0
Apologies Leon, I shouldn’t respond when tired and grumpy. Well, when I get the chance, I’ll will shoot it, warts and all…Lemme guess…you would have bought 2 Atomic XR’s ?
Upvote 0
Gauge fogging is the LOCAL ENVIRONMENT THING .. being there atmospheric vented/open on the back.. Is NOT a gun issue what so ever !!!
Now as to the rest ... See post below
Now as to the rest ... See post below
Last edited:
Upvote 0
Hello Everyone,
To answer the topic question of this thread:
As some of you pointed out - our initial launch of product was not targeted at influencers, youtube or other paid promotions or giveaways. The videos you see are unsolicited and therefore more honest/direct, but also less frequent in quantity.
This also means brand aligned shooters, promoters and content creators have not been incentivized to flood social media and message boards with praise - what is out there, positive or negative, is a result of honest opinions, which we value greatly.
As our production team hits their stride and volume increases - we expect user video volume to increase as well.
As you can tell from our response here, and elsewhere in the social media world, we are actively monitoring and taking feedback from users and commentators alike. We fully embrace that we are entering a new industry and catering to a new customer base.
QC & Customer Support
Each EPOCH that leaves our factory has been shot with pellets in our 100yard on site range. All are shot and evaluated by one of the core team of developers to assure it meets function and accuracy expectations.
With regard to customer experience we have taken a great deal of action to immediately address unfamiliarity with some of our unique features.
- Constant expansion and improvement of our video tutorials
- Constant feature feedback loop to our engineering team
- Constant feedback loop to our assembly team
Being human, we will undoubtedly be imperfect, however our commitment to our users continues to be unwavering.
We work very hard to eliminate/avoid any negative customer experiences, as does any company serious about its survival and success.
DMTman’s Experience.
The screenshot used in this thread by DMTman have been put forth as a negative review of the rifle.
To be clear, DMTman’s experience is not the norm and while a negative review of our airgun - his experience should be seen as a positive review of our customer service & desire to stand behind our product.
First - in shipping to Hawaii, we did not anticipate moisture accumulation in the gauges. While we do submerge components during the assembly process to check for leaks, this had not presented in development at any point.
We corrected our oversight by sending DMTman replacement gauges and altering our testing & packing process to mitigate moisture.
Second - the “leak” in the regulator, was not in fact a leak - but a venting function of the regulator - the vent was caused by the type of fill station used.
Our design team did not appropriately identify the SLOW filling that some users will utilize - due to filing from a small bulk bottle or with a low flow station. We corrected this by altering the design of the regulator and replacing ALL regulators for all rifles that had already shipped - including DMTman’s rifle.
This update was provided without charge & an installation video was provided to each user.
Finally - after receiving the rifle back from DMTman, we can account for the lack of accuracy as well as damage to the barrel, and rifle body through simple mis-use.
- Chambering a round without the barrel being installed properly - damaging the barrel
- Using improper tools to remove/modify/adjust components. - damaging components and the body
In closing:
Despite obvious product damage - we accept full responsibility for DMTman's experience and provided him a full refund - images of how we received the rifle back are attached for the public to make their own judgements.
In this case - we owned every failure, resolved them to the best of our ability and ultimately refunded the user.
Our product did not meet DMTman’s expectations or our own in this instance - however, our product support should give confidence to those who choose to use our products.
View attachment IMG_7230.HEIC
View attachment IMG_7231.HEIC
View attachment IMG_7235.HEIC
To answer the topic question of this thread:
As some of you pointed out - our initial launch of product was not targeted at influencers, youtube or other paid promotions or giveaways. The videos you see are unsolicited and therefore more honest/direct, but also less frequent in quantity.
This also means brand aligned shooters, promoters and content creators have not been incentivized to flood social media and message boards with praise - what is out there, positive or negative, is a result of honest opinions, which we value greatly.
As our production team hits their stride and volume increases - we expect user video volume to increase as well.
As you can tell from our response here, and elsewhere in the social media world, we are actively monitoring and taking feedback from users and commentators alike. We fully embrace that we are entering a new industry and catering to a new customer base.
QC & Customer Support
Each EPOCH that leaves our factory has been shot with pellets in our 100yard on site range. All are shot and evaluated by one of the core team of developers to assure it meets function and accuracy expectations.
With regard to customer experience we have taken a great deal of action to immediately address unfamiliarity with some of our unique features.
- Constant expansion and improvement of our video tutorials
- Constant feature feedback loop to our engineering team
- Constant feedback loop to our assembly team
Being human, we will undoubtedly be imperfect, however our commitment to our users continues to be unwavering.
We work very hard to eliminate/avoid any negative customer experiences, as does any company serious about its survival and success.
DMTman’s Experience.
The screenshot used in this thread by DMTman have been put forth as a negative review of the rifle.
To be clear, DMTman’s experience is not the norm and while a negative review of our airgun - his experience should be seen as a positive review of our customer service & desire to stand behind our product.
First - in shipping to Hawaii, we did not anticipate moisture accumulation in the gauges. While we do submerge components during the assembly process to check for leaks, this had not presented in development at any point.
We corrected our oversight by sending DMTman replacement gauges and altering our testing & packing process to mitigate moisture.
Second - the “leak” in the regulator, was not in fact a leak - but a venting function of the regulator - the vent was caused by the type of fill station used.
Our design team did not appropriately identify the SLOW filling that some users will utilize - due to filing from a small bulk bottle or with a low flow station. We corrected this by altering the design of the regulator and replacing ALL regulators for all rifles that had already shipped - including DMTman’s rifle.
This update was provided without charge & an installation video was provided to each user.
Finally - after receiving the rifle back from DMTman, we can account for the lack of accuracy as well as damage to the barrel, and rifle body through simple mis-use.
- Chambering a round without the barrel being installed properly - damaging the barrel
- Using improper tools to remove/modify/adjust components. - damaging components and the body
In closing:
Despite obvious product damage - we accept full responsibility for DMTman's experience and provided him a full refund - images of how we received the rifle back are attached for the public to make their own judgements.
In this case - we owned every failure, resolved them to the best of our ability and ultimately refunded the user.
Our product did not meet DMTman’s expectations or our own in this instance - however, our product support should give confidence to those who choose to use our products.
View attachment IMG_7230.HEIC
View attachment IMG_7231.HEIC
View attachment IMG_7235.HEIC
Upvote 0
What I'm also REALLY liking ... the -20MOA rail is low being close to barrel which will allow a lower scope mounting than the typical Super high position nearly all Pup styles use.
Want higher ... scope ring the optics higher .. easy.
Now if a low mounted scope allows a comfortable cheek weld ?
Want higher ... scope ring the optics higher .. easy.
Now if a low mounted scope allows a comfortable cheek weld ?
Upvote 0
Yikes ....
As an Air Gun service tech we all see our share of HAM FIST servicing and general use mishandling.
Good for you guys in just taking the shot straight on and being transparent
Upvote 0
Well done Skout.
I believe that I will get a chance to fondle and shoot one in April, and I will definitely be looking at it with a from a different, non jaded, viewpoint.
I believe that I will get a chance to fondle and shoot one in April, and I will definitely be looking at it with a from a different, non jaded, viewpoint.
Upvote 0
That’s why every “gun problem” on a forum should not cause knee jerk reactions. A fat wallet does not make a man mechanically inclined. If you’ve bought enough used guns or worked on enough guns for guys, you understand that some people just wreck stuff. Sometimes it’s just as simple as some guys get so excited to shoot their new toy that they just lose their minds. Being methodical when something isn’t right goes right out the window. I gotta shoot, I gotta shoot.
Upvote 0
I will admit that I am not one that really likes the looks of the rifle. BUT. ..... if the technology works then there is the possibility of different rifles down the line.
How have you guys tested the rifles in extreme cold? For me living in this frozen tundra that is the upper midwest, having a rifle that is able to work reliability in the extreme cold. Would be interesting to see some results from a cold weather tests.
How have you guys tested the rifles in extreme cold? For me living in this frozen tundra that is the upper midwest, having a rifle that is able to work reliability in the extreme cold. Would be interesting to see some results from a cold weather tests.
Upvote 0
The rail appears low but if you look closely it’s not that low. You can only go so low on a bull pup because the barrel is in the way. Traditional rifle the cheek can be low than the barrel while the bullpup can’t not.
Upvote 0
Very generous for Skout to take a return for what looks like someone took the Golden Vice grips to.
Upvote 0
