When Shipping What Do You Call It?

I went into a ups store with a gun I had sold and was asked what it was. I told the girl it was an air rifle and she told me that they couldn’t ship a gun, that I had to go through an FFL. I tried to explain to her that it wasn’t a firearm but in her mind it made no difference. Appealing to others that worked there made no difference either. I don’t live in a liberal part of the country (thank God) so it really surprised me. I drove across town to another location and when asked what it was, I told them it was golf clubs, no problem.
If it was an independent, franchise store, she was correct, they are not allowed to accept air rifles. It is specifically prohibited in their franchise rules, it must go to a company location.

As for the description, if you're not buying insurance, call it what you want. If you want any chance of a successful claim, be truthful, and have documentation of cost, pictures of air rifle and it's packing. And be aware, the protection you buy from the carrier is not insurance, but a guarantee of delivery. If they lose it, or, if you can prove damage due to their negligence (difficult) and you have good documentation, you might get a "depreciated value" recovery. If you want real multi-peril insurance coverage, buy from a third party.
 
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If it was an independent, franchise store, she was correct, they are not allowed to accept air rifles. It is specifically prohibited in their franchise rules, it must go to a company location.

As for the description, if you're not buying insurance, call it what you want. If you want any chance of a successful claim, be truthful, and have documentation of cost, pictures of air rifle and it's packing. And be aware, the protection you buy from the carrier is not insurance, but a guarantee of delivery. If they lose it, or, if you can prove damage due to their negligence (difficult) and you have good documentation, you might get a "depreciated value" recovery. If you want real multi-peril insurance coverage, buy from a third party.
Thank you, I did not know that.