WOW!! that was a roller coaster ride 🎢.. I order pellets 99% of the time from PA; always fast delivery, well packaged with no damage. I thought no way am I going to order and have Amazon destroy them with the worst shipping I've ever seen for pellets. Then the VP of PA gets on here; Wow I'm impressed and he explained the situation very well. Then the OP lets everyone know that he received his package and everything is good. Well I'm back to PA for pellet now🎯(y) Thank you Dr. K for sharing your experience; Good, bad and the ugly...