You won’t believe the answer I have gotten to this problem

[Tommy Daddio]

So here’s the story about 9.. to 10 months ago I purchased an MTC Viper pro from Air Guns Of Arizona. Now the problem I’m having is anything passed 15 magnification is cloudy and the parallax isn’t clearing it up. I sent it to them. They sent it back to me said the scope is perfect, put it back on the gun and sure poop. The same thing is happening again. I got on the phone I told them it not perfect it still very cloudy…..This was the answer. I got ……::::Well don’t use the past 15 so I’m just curious on what you gentleman and ladies would say about that answer

 

[Chief Ten-Beers]

So here’s the story about 9.. to 10 months ago I purchased an MTC Viper pro from Air Guns Of Arizona. Now the problem I’m having is anything passed 15 magnification is cloudy and the parallax isn’t clearing it up. I sent it to them. They sent it back to me said the scope is perfect, put it back on the gun and sure poop. The same thing is happening again. I got on the phone I told them it not perfect it still very cloudy…..This was the answer. I got ……::::Well don’t use the past 15 so I’m just curious on what you gentleman and ladies would say about that answer

That answer would be unacceptable to me.

 

[.20calguy]

Yup, Unacceptable!

 

[Chief Ten-Beers]

Yup, Unacceptable!

"My Brand new Corvette "wobbles" when I drive over 55. Well, don't drive over 55"!

 

[Joedirt199]

Have someone else around you check it and see if it is blurry or take a picture with your phone. Not everyone's eyes are the same.

Like going to the shop with car trouble then it never does it for the tech. Hard to diagnose if they don't see the same symptoms.

 

[.20calguy]

"My Brand new Corvette "wobbles" when I drive over 55. Well, don't drive over 55"!

Perfect metaphor!

 

[Trucker3573]

Back to the manufacturer

 

[Caliber 22]

Speak to another person, preferably a senior manager and tell them about this conversation.

 

[maxtrouble]

@Tommy Daddio - Wow, only a five year warranty? Yikes! I have three MTC scopes and they are all at least three years old. Not a big fan of MTC optics now.

Warranty - MTC Optics - Designed By Shooters - For Shooters

mtcoptics.com

 

[Long_Gun_Dallas]

Ridiculous and unacceptable. If anyone asks, I tell them not to buy mtc as well. I had one of their connect scopes. Not impressed.

 

[Tommy Daddio]

Yup, Unacceptable!

And it’s not like I never spend money there. At the very least is 500$ a mouth

 

[alejo]

Isn’t the scope issue ONLY is the way they handle it and responded the 2nd time.

 

[Tommy Daddio]

Yeah I couldn’t believe it. I spent a lot of money with them. I mean a lot I could not believe it that he said that to me and he meant it. I emailed MTC direct. I’m waiting to get a response.

 

[Gerry52]

That would have "urinated" me waay off! Unacceptable. Speak to someone who KNOWS something at AoA. The individual who said that to you obviously DOESN'T! I just got my Sidewinder back from Hawke. 7 year old scope & I'm not the original owner. They went thru it, reset optical zero, full cleaning & maintenance, got the "crispness" back into the clicks & replaced 2 knobs that didn't look pretty. Didn't charge me a dime! AoA should take notice!

 

[Chief Ten-Beers]

That would have "urinated" me waay off! Unacceptable. Speak to someone who KNOWS something at AoA. The individual who said that to you obviously DOESN'T! I just got my Sidewinder back from Hawke. 7 year old scope & I'm not the original owner. They went thru it, reset optical zero, full cleaning & maintenance, got the "crispness" back into the clicks & replaced 2 knobs that didn't look pretty. Didn't charge me a dime! AoA should take notice!

Service after the Purchase is Paramount in My book. And I would question the Vendor as well.

 

[Gerry52]

Have a bad taste in my mouth about AoA anyway but that answer is so patently ridiculous it should never have been uttered. In my 35 years of working my day job standing BEHIND my work meant EVERYTHING. With a NEW (under warranty) product not functioning there should be every attempt to give the customer satisfaction. Do they REALLY have to be taught that? Yeah, I guess they do.

 

[Tommy Daddio]

Yeah, like I said I couldn’t believe it…I spend a LOT of money with them ooo yeah he also said I’m expecting too much from a budget scope ..wwooow. Ok at the time it was 699$ I didn’t know that 700 dollars was a budget scope. Lmfaoooooo

 

[Mr.H]

Have your tried a sunshade on it yet? I have a friend that had purchased a Sightron with the same problem as yours. He bought the scope from SWFA. He called in to explain the problem, and the tech sent him out a sunshade. Problem solved.

 

[olde grunt]

So here’s the story about 9.. to 10 months ago I purchased an MTC Viper pro from Air Guns Of Arizona. Now the problem I’m having is anything passed 15 magnification is cloudy and the parallax isn’t clearing it up. I sent it to them. They sent it back to me said the scope is perfect, put it back on the gun and sure poop. The same thing is happening again. I got on the phone I told them it not perfect it still very cloudy…..This was the answer. I got ……::::Well don’t use the past 15 so I’m just curious on what you gentleman and ladies would say about that answer

Well that answers any questions i had about that company, I pay for something it must work to the standards i pit onto it, if it doesn't they get it back if they would have said that to me, i would have lost my sh!!

 

[357cal]

That's completely unacceptable. I would attempt to obtain a refund if possible and cease further dealings with them. A company, regardless of which one, is only as reputable as its commitment to stand behind its products..