I've sent a email to Daystate fiew days ago about the issue that I have with my brand new Redwolf Safari .25 cal (only 3 weeks) and I will throw it out here may be you can help me.
“Last Sunday, I was shooting with my rifle, I shot two magazines on high power, everything was going good, then I loaded a pellet, pressed the trigger and it didn't fire.
Gun has 216 bars and the battery is charged, the display shows air and power but the rifle is dead.
I’ve checked the battery connections and checked that the battery is fully charged.
I’ve tried to "wake the rifle up" by cycling the safety and closing the side lever quite a few times but it doesn’t fire. The side lever and the security button became heavier than before when I actioned them.
When I cycle through the power levels, for example from high to low, and I close the side liver, I don’t hear the sound that confirms that the program was accepted, the screen stays blocked in program mode (showing: program mode – low power) then it turns off: nothing on the screen.
I took off the battery and reconnected it, the screen shows everything but it won’t fire, and a few seconds later the screen turns off.
I checked the screw that fixes the GCU in place (without touching anything in the GCU block), it was tight, I loosened it a little bit, then I connected the battery, when I move the back of the GCU block for about one millimeter forward, I see a red light that turns on and I was able to access to the program, change the power plan, hear the sound that confirms that the program was accepted and I can fire the gun. When I put the GCU block in place with or without tightening the screw that holds it, red light turns off (even if I switch the security button to the right) and when I try to change the program mode it doesn’t confirm it by any sound, stay blocked as explained below, the rifle don’t fire and the screen runs for two or three seconds then it turns off.
Please help me to fix this problem. My local dealer doesn’t have service maintenance, and in Tunisia we don’t have gunsmith or engineer specialized in daystate air rifles.
Best regards
Walid
Daystate answered me :
“Hello Walid, and thank you for contacting Daystate.
I have already responded to you friend "xxxxxx" who seems to have had the same enquiry as you, but now rectified.
Your reseller is best placed to help you directly or indirectly.
There is no common or recurring issue that I can link to your enquiry therefore somewhat difficult to point you in the right direction other than your reseller who has responsibility to help you irrespective from where and when purchased. We simply do not hear or see issues with Safari so difficult to know where to begin other than your seller making good.
Please note each and every reseller irrespective of country is both fully responsible for warranty and repair, and so there would never be a need for you to attempt a direct return as would not be necessary, and difficult. Rest assured, resellers are very well supported by factory as required, and any issue must be handled by them.
Kind Regards - Simon Cockayne
Technical Support Manager »
Honestly, I wasn't disappointed by the Daystate reply since I was just seeking for an advice to fix it and I know that it isn't a big problem (just a mecanical one) and my dealer doesn't have a service maintenance to repair it.
I know the problem is in the safety block (the G.C.U 2 works perfectly) because the bolt safety pin (part n°33) is blocked and it doesn’t return to his initial position and it can be because of the safety pin spring (part n° 32) that doesn't works like it should, so it doesn’t allow the gun to fire and work correctly.
- Does anyone had the same problem?
- How can strip the safety block?
- Do you know how to fix this problem (photos or videos)?
Thank you for your help.
P.S: my friend gun works has the same problem but it returns to work but it self without any kind of repair.
“Last Sunday, I was shooting with my rifle, I shot two magazines on high power, everything was going good, then I loaded a pellet, pressed the trigger and it didn't fire.
Gun has 216 bars and the battery is charged, the display shows air and power but the rifle is dead.
I’ve checked the battery connections and checked that the battery is fully charged.
I’ve tried to "wake the rifle up" by cycling the safety and closing the side lever quite a few times but it doesn’t fire. The side lever and the security button became heavier than before when I actioned them.
When I cycle through the power levels, for example from high to low, and I close the side liver, I don’t hear the sound that confirms that the program was accepted, the screen stays blocked in program mode (showing: program mode – low power) then it turns off: nothing on the screen.
I took off the battery and reconnected it, the screen shows everything but it won’t fire, and a few seconds later the screen turns off.
I checked the screw that fixes the GCU in place (without touching anything in the GCU block), it was tight, I loosened it a little bit, then I connected the battery, when I move the back of the GCU block for about one millimeter forward, I see a red light that turns on and I was able to access to the program, change the power plan, hear the sound that confirms that the program was accepted and I can fire the gun. When I put the GCU block in place with or without tightening the screw that holds it, red light turns off (even if I switch the security button to the right) and when I try to change the program mode it doesn’t confirm it by any sound, stay blocked as explained below, the rifle don’t fire and the screen runs for two or three seconds then it turns off.
Please help me to fix this problem. My local dealer doesn’t have service maintenance, and in Tunisia we don’t have gunsmith or engineer specialized in daystate air rifles.
Best regards
Walid
Daystate answered me :
“Hello Walid, and thank you for contacting Daystate.
I have already responded to you friend "xxxxxx" who seems to have had the same enquiry as you, but now rectified.
Your reseller is best placed to help you directly or indirectly.
There is no common or recurring issue that I can link to your enquiry therefore somewhat difficult to point you in the right direction other than your reseller who has responsibility to help you irrespective from where and when purchased. We simply do not hear or see issues with Safari so difficult to know where to begin other than your seller making good.
Please note each and every reseller irrespective of country is both fully responsible for warranty and repair, and so there would never be a need for you to attempt a direct return as would not be necessary, and difficult. Rest assured, resellers are very well supported by factory as required, and any issue must be handled by them.
Kind Regards - Simon Cockayne
Technical Support Manager »
Honestly, I wasn't disappointed by the Daystate reply since I was just seeking for an advice to fix it and I know that it isn't a big problem (just a mecanical one) and my dealer doesn't have a service maintenance to repair it.
I know the problem is in the safety block (the G.C.U 2 works perfectly) because the bolt safety pin (part n°33) is blocked and it doesn’t return to his initial position and it can be because of the safety pin spring (part n° 32) that doesn't works like it should, so it doesn’t allow the gun to fire and work correctly.
- Does anyone had the same problem?
- How can strip the safety block?
- Do you know how to fix this problem (photos or videos)?
Thank you for your help.
P.S: my friend gun works has the same problem but it returns to work but it self without any kind of repair.
