COPIED AND PASTED FROM ANOTHER POST
HERES WHAT REALLY HAPPENED -Customer bought a gun (HP SS). Yes the gun is harder to cock (so as every other AEA Carbine series due to its heavily compressed hammer spring)
-Customer calls me and tell me the gun doesn't cycle correctly, it shoots 3-4 times before it doesn't cycle. I asked the customer what's his fill pressure? He couldn't tell me exactly what is the fill pressure. At first he states its "BEFORE THE RED". The red on the gun is 300 bar. the gun operates at 250 Bar. Then i asked him again exactly what's the exact pressure, he says its in the middle", finally after asking AGAIN, he reads the pressure and says its around 2500 PSI. Keep in mind the guns working pressure is from 250 Bar to 150 Bar. That's a ending pressure of roughly 2200 PSI. I informed him that starting from 2500 PSI you would only get about 3-5 shots if you're lucky before it hits the ENDING pressure of 150 bar/2200 psi and it would NOT cycle properly lower then that.
-Customer then tells me that "well i don't want this gun, i don't have a machine that can pump up to 250 bar pressure, the gun is packed and ready to be sent back"
-I informed the customer that's not a manufacture defect, that's just him not having the proper equipment to run the item, he told me he doesn't want to get a proper compressor that can pump to that pressure and that he doesn't want the gun. I informed him since its out side of a defect he would incur a restocking fee and would have to send the gun back on his cost. HE AGREED
FAST FORWARD. GUN ARRIVES.
-when we received the gun we TOOK A VIDEO to show that all we did was aired the gun up to 250 bar and dryfired the gun non stop 10-15 times. NO ISSUES. We then took live rounds and ran a entire magazine through it showing that it was aired up to 250 bar and again. NO ISSUES.
-On further inspection we realized the customer sent back the gun / moderator adapter / moderator with scratches on the gun shroud, moderator adapter and moderator. He went as far as to covering up the scratches with some sort of black paint. We wiped the paint off after wards and sent him the pictures. I have attached pictures of the damaged items. You can still see some of the black paint that wasn't fully cleaned off. 
In the end instead of charging him 30%, we charged him 25% restocking fee, instead of holding it as store credit as per policy we refunded him money. He went back and forth arguing with us that he believes it should only be 15%. The customer failed to disclose the damaged items and covered it up with some sort of paint. If he did we would have told him that he can not return the damaged items back. When we confronted him about the damages in emails he chooses to ignore the questions about the damages and keeps arguing with us about "honesty" and how this "isn't right".
We sell only new items, we take a complete loss on the scratched moderator / adapter and we would have to replace the shroud. Even after replacing the shroud the gun would be a "used gun". We cant sell the gun as new. we would NEVER sell a previously used gun as "new" that's just bad business practice and dishonest. The customer states that everything he returned was in "re sellable condition". You be the judge and tell me if you were a customer would you be happy to receive any of these items as "new"?
Again I have all the time stamped emails for proof of everything, this is the real reason of why he is upset with us. He used and abused a item, returned it damaged, try to cover it up and got upset and threaten us with bad reviews when we refused to take a loss due to his mistakes.
