While I’ve been relatively pleased with US service for my high-end air rifles manufactured in the UK and Sweden (except for long repair waits), I decided to purchase a US-manufactured PCP.
Recently I sent my Evo back to Skout in Pennsylvania for a few minor issues, and was frankly and positively surprised by their prompt responsiveness and service.
Darryl (sales manager) and Keith (technical) provided immediate and extraordinary communications as well as attention to detail. Additionally, Bill Gardner (CEO) actually worked with his team on the final testing of the Evo. You’re probably wondering how I know.
I actually received a video of him conducting the final testing session.
Not surprisingly, my impression of the Evo can best be described as 10+ on a scale of 10. From my perspective in terms of design, features and performance, it is certainly a cut above the other high end air rifles I own. While my range is limited to typically around 30 yards, at that distance it’s literally hole in hole. In fact, I find myself checking the chronograph to verify that I actually fired the shot.
In conclusion, I could not be more pleased with this purchase and the extraordinary service. Supporting the notion that the overall user experience extends beyond quality, reliability, repeatability and accuracy, I recognize that for me, the service upon which a PCP stands is as important as the product itself.
I am delighted to state that Skout by far deserves the highest ratings on both.
Barry
Recently I sent my Evo back to Skout in Pennsylvania for a few minor issues, and was frankly and positively surprised by their prompt responsiveness and service.
Darryl (sales manager) and Keith (technical) provided immediate and extraordinary communications as well as attention to detail. Additionally, Bill Gardner (CEO) actually worked with his team on the final testing of the Evo. You’re probably wondering how I know.
I actually received a video of him conducting the final testing session.
Not surprisingly, my impression of the Evo can best be described as 10+ on a scale of 10. From my perspective in terms of design, features and performance, it is certainly a cut above the other high end air rifles I own. While my range is limited to typically around 30 yards, at that distance it’s literally hole in hole. In fact, I find myself checking the chronograph to verify that I actually fired the shot.
In conclusion, I could not be more pleased with this purchase and the extraordinary service. Supporting the notion that the overall user experience extends beyond quality, reliability, repeatability and accuracy, I recognize that for me, the service upon which a PCP stands is as important as the product itself.
I am delighted to state that Skout by far deserves the highest ratings on both.
Barry
