I'm going not to mention the negatives by name. I am not understanding how long it takes you to ship from order. 24hrs to process, OK fine. In that time upon payment received for guns, fill it with air, make sure it fires, and holds air overnight while "processing". I'm not too stoked when I drop $2000 on a gun and it takes 5-6 days to ship when I didn't order any servicing. What is getting even more irritating is ordering pellets or slugs and not a massive quantity
..then checking tracking every day only for it to ship a full week after the order. I purposely order Sunday-Tuesday to hopefully get them Friday. Unacceptable. Huma air, and the Pelletshop are top tier, the day of order I get shipping information. Few weeks ago I ordered the bottle conversion for dreamline and a huma reg...instantly shipped day of order received in 4 days... FROM THE NETHERLANDS. Yet I order ammo and a bottle from Two distributors from the western region of the US. One more southern one a little more north. 6 days and 8 days. Most of the time "processing, shipping label printed" once again I order a few hundred slugs the 14th...11:51am EST. It just arrived to Atlanta 12:23 today, delivered tomorrow the 24th. It didn't ship until the 20th. What pray tell was my IN STOCK order doing for 5 days before shipping?
Or another provider in Florida. The shipping information was correct. I saw on usps tracking "returned to sender, insufficient address" I called the provider, spoke man to man, this was the last day of May. Ive emailed 3 times since. No refund, no pellets.
I purposely ordered $50-$250 orders all at the same time using priority ground to ups worldwide saver From all the major airgun cos other than pyramyd/airgun depot. Edit: same time,same day. To test delivery times and processing speeds.
The ones who impressed are the ones who will continue to receive my business weekly.
Thepelletshop.com
Huma-Air
Krale
New England Airguns.
So far that is all. I spend good money, I don't expect to let someone hold my money and maybe provide the service I paid for sometime later in time when they feel like it.
I run a business with my father and sister. I know how it is. We have over 1000 clients to our agency alone. There is always a queue of people to contact and services to render. If I waited days to even begin they'd call me with angry words and WALK never to return. When something doesn't work immediately or in a timely manner I contact them and let them know exactly why and what to expect. Ridiculous. Maybe my expectations are way too high. But, damn. Just damn.